Comlaints under review since 72 hrs

Hi casino guru team i have lodged 3 complaints online with 3 different casinos who have thugged a substantial amount of money from me . Its been 72 hrs and no one has even touched them yet . The complaints made after mine have been opened although mine was left untouched . I would like to ask you guys if they would like to help me out in this situation or not because untill now i am solely relying on casink guru for my complaints . If u could provide me some clarity on this issue it would be seriously accreciated . Thankyou

kind Regards,

Vishav Partap Singh Kharoud

Hello, it was the weekend, so most of the resolvers weren't working. That means they should get to these complaints today or tomorrow at the latest.

You don't need to worry that we're ignoring you.

Ok bro thankyou thanks alot actually i dont mean to say that you are ignoring me but the thing is that those casinos are very stubburn and hell bent on their stance which is purely based on lies and excuses. I had complained to curacao as well about them but nobody listened and no visible action was taken at all .

Sure, I understand. If you're having problems, it makes sense that you're also looking for someone who might be able to help.

Is it the same problem with all the casinos, or is it something different in each one?

Hi casino guru team ,

Hopr you guys are doing well i just wanted to comfirm from you guys that is everything all right regarding my complaints which i have made here on your platform . If there is any missing information or if the mentioned casino's try to put the blame on me just kindly let me know because Lucky ones casino had already accepted that their staff was not able to provide the servive which it is their for and other two casino's had no real issue with me . My issue with the other two casinos was regarding the fairness in the games . I had lodged these complaints about 5 days ago and i'm still waiting to hear back from you guys just kindly sort this matter out at the earliest please i respectfully urge you becasue the more it gets delayed the less likely it becomes for me to attain those amounts .

I would say you don't need to open more threads about the same topic. Stick to this one please. 🙂

Sure bro i am really sorry for that i am new to this platform and i dont use these online things alot its very hard for me . Although i am 96 born but still i m quite drastically bad with modern technology . All three issues are different issues bro the first one is the most shocking and painful one while the other two also carry alot of weight under which i have fallen backwards to . They are all about different casinos with whoom i had differmet issues at separate times .

It’s okay, I just wanted to point it out so that you don’t unnecessarily open the same thing multiple times in different places. So no worries, it’s not a big issue.

As for your complaints, I saw that you mentioned three of them, but only one is currently open because the other two were rejected. So, if I saw it correctly, the one our team will be handling with you is the complaint regarding Golden Bet Casino.

I hope it can be resolved successfully. Unfortunately, it looks like our team won’t be handling the other two.

I ve already apologized multiple times that i am not good at these things ( making complaints online or having chats in threads or messanger) but it seems unreasonable for you to mention this thing in such a rude manner . It felt very disrespectful to me the way you had pointed out your issue . I had a genuine issue with that casino LUCKY ONES and the reason why i was putting it again and again was because i felt that the person who had accessed my complaint understood some of the things wrongly so i thought that maybe i should tell some more people about it who could help the investigator understand my situation . Despite suffering big loses from Lucky ones and making two withdrawls and recalling them myself but the last withdrawl was falsely denied/Rejected by them( the casino)not me . I am still learning how to use this platform and it might take me some more time for properly learn it . I apologize to you and to the team for making unnecessarily threads or complaints and i can understand how much time i must have wasted of you and the team . If you want i am ready to pay a fine fee just to compensate the amount of time which i had wasted of your organisation in reading or closing the unnecessaary threads which had the same information on them .

Sure bro thanmyou for your kind words . I am sure i must have wasted alot of time of yours and there must have been huge price for that . Bro everyone's condition isnt same i have been raised in poverty in india and my life has been quite difficult and amazing , i am trying to learn things asap but the way in which you've mentioned about my previous threads or complaints was humuliating publicaly and it was not needed at all . This wall post is open for everybody to read they would have easily made an image of mine based on this conversation . Despite that i ve been raised with decent manners unlike some other educated people i have basic decency and i apologize to you sincerely for wasting your precious time and i can assure you it will never happen again .

Thankyou

There is no fee you need to pay. Also, I don’t think I said anything negative or unpleasant towards you. I only mentioned that there was no need to open multiple threads, and that it wasn’t a big issue at all.

So you really don’t need to worry about it anymore. I only wanted to prevent you from creating more threads about the same thing, because this can sometimes happen when players aren’t told about it. You can take it more as a tip than as any kind of criticism towards you.

Regarding Lucky Ones Casino, I saw that your complaint was closed because, as you mentioned yourself, you had already lost the money. Unfortunately, in situations like this, there is usually nothing our team can help recover anymore.

In the future, if you have a problem with a casino, for example, if they refuse to pay you, accuse you of something you believe is unfair, or you run into another issue you can’t resolve, feel free to come to us. But if you still have money in your casino account while the issue is ongoing, I would strongly recommend not playing with it. It’s better to try to resolve the situation first, whether through us or another available channel. Once the money is played away, it can become very difficult or even impossible for our team to help.😕

Thankyou bro it seems right i took it in a wrong way and i aplogize to you for making it an argument . Yes sure i ve understood everything you are trying to explain to me . Thanks bro

You are welcome.

Now we can focus on your open complaint with Golden Bet. 🙂

Hope it will be possible to help.

Thankyou brother thanks alot i relly appreciate your and your team's efforts they ve put in for me . It really means alot brother .

Brother i have raised an issue with veronica who had been investigating my prior complaint with goldenbet casino and this casino falsely kept all my winnings from a roulette game where i had won around $1400 they only paid me $155 which they had mentioned that the only withdrawl allowed is 5X of the bonus but they had never mentioned that all the winnings of the amount left will be kept by the casino . This is we are talking when i had already wagered that amount with 40X . So what i mean to say is they had given me a bonus of $31 which needed to be wagered 40X , all had been done by me despite that they took away my $900 withdrawl amd i had $490 as balance in my account which they left around $155 .

Thank you for the notice. For the complaint purposes, it's important to explain those events directly to Veronika. 🙏

Yes radha i have told veronica too and i have sent all the proofs and evidences which i had too its just i have'nt heard back from her at all , which made me feel concerned about my issue .

Bro where to send the winnings of gold train express game i used to play that game only amd it has made me win tons of money

Hi radha i want to ask what is happening about my complaint has the casino been contacted or is there any update regarding my issue ? I would be thankfull to you if you would provide some clarity on the cycle of events which would happen next . Thankyou

kind regards,

Kharoud Vishav

In the top-right corner of your complaint, you can see a timer showing how much time each side has to respond.

Veronika will usually reply once she has had enough time to properly review your case and everything you’ve submitted. Of course, you’re not the only player with an open complaint, so it may take some time.

You just need to be patient. There’s no need to worry that Veronika won’t get to your case. The casino hasn’t been contacted yet, and you’ll be able to follow every update directly in your complaint.