ForumKlagomålsdiskussionStruggling to withdrawl

Struggling to withdrawl

5 månader sedan av Cavs
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5 månader sedan

I won some money on a casino site and they made it so hard for me to make a withdrawl. It's taken a week for them to accept all my documents, Now their telling me I have to wait another 10 day for them to verify them. I have a gut feeling I'm not going to see a cent. Is this normal for online casinos

Cavs
5 månader sedan

Could you be more specific, please, at which casino is this happening?🤔

We usually give casinos 14 full days to complete the payment, especially when it comes to the first withdrawal, and they need to go through the verification process as well.

I hope it won't take long, and you will be able to get your money. Keep us informed about the process, please. We'll be ready to step in if needed.

Romi
5 månader sedan

The site is called golden pokies. I had to send my documents at least 4 times as they kept saying they didn't receive them. So I won big and I've just got a bad feeling they will not pay. I followed all their rules

Cavs
5 månader sedan

Golden Pokies operates without an official license, as you can see. And I'm sorry to tell you that its safety index doesn't look very good either.🤷‍♀️

Anyway, if you feel that we could be of any help, please let us know. Our complaint team will surely look into this deeper.


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