After waiting 3 weeks for an initial withdrawal or 2500nzd, and being told of issues with the payment provider, the funds were returned to my casino account , and I was asked to apply for a bank transfer rather than bank card transfer, I was told the funds were sent on the 15/4/2022, it is now 25/4/2022, and apparently another problem with the payment provider.
Anyone have any suggestions?
Feels like I've been scammed.
Hello,
I've checked complaints accumulated against the IceCasino and most of those are about delayed payment. All of these were solved as resolved and players got the winnings - in the end.
Can't comment on opened cases at the moment but I'd say that there is a good chance that you will get your winnings too, it just needs t be persistent and patient because most of the solved complaints were handled by the casino itself. Before we even contacted them on behalf of the players.
I agree that 3 weeks are far too much though. 🤨
I won at casino 3500€ 4weeks ago.
Send all documentation what they ask ,Everything,and trie to make a withdrawal, finally my KYC was not accepted, and they just blocked my account.
I trie to contact them with email, always I get same answer, to need just waiting.
4weeks not little bit too much?
And how they can just block my account?
Then I understand to I get scamed, and get my money back is only dream!
Don't play At ICE CASINO!!!
And same is VULKAN VEGAS!!
After waiting 3 weeks for an initial withdrawal or 2500nzd, and being told of issues with the payment provider, the funds were returned to my casino account , and I was asked to apply for a bank transfer rather than bank card transfer, I was told the funds were sent on the 15/4/2022, it is now 25/4/2022, and apparently another problem with the payment provider.
Anyone have any suggestions?
Feels like I've been scammed.
Finally get your money or not?
Hello, he did actually.
Feel free to check the complaint:
https://casino.guru/icecasino-player-s-withdrawal-request-has-been-rejected
I think you should submit your own because it is far too long.
I hope we will help you too 🙂
after waiting for a week to get verified by kyc they told me to make another request for withdrawal and wait for 2 days after and so i did and until now i 2 days has gone by my withdrawals r still all incomplete i dont really know whats going on withdrawals should be as fast as our deposits u know.. it shouldnt be like this..
just for the entire withdrawal it tool me almost 2 weeks already and until now its still incomplete, u really dont know who else can help me
after waiting for a week to get verified by kyc they told me to make another request for withdrawal and wait for 2 days after and so i did and until now i 2 days has gone by my withdrawals r still all incomplete i dont really know whats going on withdrawals should be as fast as our deposits u know.. it shouldnt be like this..
Sadly, the first withdrawal will never be so easy as a deposit. It's just not how it works. If you deposit, the casino does not care, no verification is needed, but if you win it's quite the opposite.
Kindly keep that in mind.
just for the entire withdrawal it tool me almost 2 weeks already and until now its still incomplete, u really dont know who else can help me
Well, we allow casinos 14 full days to proceed especially the first withdrawal.
I suggest you wait a few more days and if the problem persists by then, you can submit a complaint.
Honestly, think it's a matter of time because all recent justified complaints were resolved and players get their winnings. Feel free to check it here.
what about now? my withdrawal did not came they told me to wait for 24 hours for it and ao i did and now its laps 24 hours already and still did not get my withdrawal i asked them for the transaction hash bt they r not giving it to me, it just means to say that they r not working on it so unrealiable
Hello as I wrote:
we allow casinos 14 full days to proceed especially the first withdrawal.
I suggest you wait a few more days and if the problem persists by then, you can submit a complaint.
Honestly, I think it's a matter of time because all recent justified complaints were resolved and players get their winnings. Feel free to check it here.
I'm sorry, no other options left. If you do not receive your winnings, I can only help by offering you the complaint option.
But I still think you should wait a bit.
i have realized that guru rating sites of online casinos is a farce. ice casino is a prime example. guru states their revenue is 100,000,000 per year lol not a chance. they avoid paying their players, proven. ice casino and vulkan vegas their sister casino have made up winners. they actually make fake winners lists to make like their casinos are busy which they are the exact opposite, they have hardly any players that why they dont pay the players because they cant afford it. the terms and conditions are ludicrious . the loyalty points system is beyond a joke . their loyalty system you have to lose 25000 dollars to get 10 dollars in loyalty points lol. so this tells me that guru site is being paid by these 2 casinos to lie and give high them ratings.
Hello,
if you can update our review based on verifiable sources, please do it. We always welcome such help.
When it comes to the Ice casino and complaints - all were solved and players got their winnings, you can browse all those complaints if you like:
https://casino.guru/complaints
We found terms and conditions fair, if you can prove otherwise, kindly do so via email:
data@casino.guru
If you feel you have been mistreated by any casino, submit a complaint. We may be able to help.
Bonuses and loyalty programs are not part of your reviews because it's up to the casino to manage these free or partially free offers.
Have you read the article about how we review casinos, I wonder? Feel free to do so here:
https://casino.guru/our-casino-reviews
We are not paid by casinos, feel free to read this post to find out how we operate.
you avoid the fact what i said, as usual. you have the revenue way way way off and i told you they make up winners out of no where so tell me why you avoid those questions because those are huge issues
What did I avoid, please?
"If you can update our review based on verifiable sources, please do it. We always welcome such help."
You can post any proof and information about fake winners right here if you have any, so everybody can see.
Good day! I have a issue with ice casino regarding my 450 usd withdraw, Xan you please assist asbits been a week already and still no funds in my bank account.
what about now? my withdrawal did not came they told me to wait for 24 hours for it and ao i did and now its laps 24 hours already and still did not get my withdrawal i asked them for the transaction hash bt they r not giving it to me, it just means to say that they r not working on it so unrealiable
Hello!
I'd say the casino should provide the hash, do you know why they did not? Anyway, have you already passed the account verification?
Are you aware of any other aspects delaying the transfer? 🤔
It sucks when the support or chat operator can't explain the issue... I mean, it may just be an ordinary delay, yet, how should you know?
nyckel
Dako
Gratis professionella utbildningskurser för onlinecasinoanställda inriktade på bästa branschpraxis, förbättring av spelarupplevelsen och ett rättvist förhållningssätt till spelande.
Ett initiativ vi har lanserat med målet att skapa ett globalt system för självavstängning, som gör det möjligt för sårbara spelare att blockera sin åtkomst till allt onlinespel.
