Ask the Casino Guru team (sida 12)

Hi, I am going to paste a photo, my question is if you hit spin and this was what the result was, what would you expect to happen.

Nothing. No win.

Did you??

No, but what you don't see is how it was all lit up in red then it froze up, leaving me thinking I just got screwed. I just wanted to hear it from someone other than a casino boss lol. Thx!

Ohhh. I'm so sorry but not surprised when a casino rips someone off!

Well as you can see i was playing three lines, so I guess it had to be 5 in order to be a win but the whole thing was red, I failed to get the Pic before the attendant did something that removed the red.

how would one become part of your team?

Hello, are you interested in working for the CAsino Guru platform? That's flattering. I guess you need to pass a few rounds of job interviews and assessments—personally, as far as I can say.

And have you tried to contact the casino regarding this so they can check if there was any error in your gameplay?

Hi there.

As i can see this is a 9 Lines slot machine called Wild Wild gems. Y play with Bet 3 that means 3 Lines so this is not a win. When y have played with Bet 9 (9 Lines) than yes y would have won. (Play 9 lines for Top jackpot)

Believe me, the amount you could have won is really not so large that the casino deliberately didn't want to give it to you.

God morgon. Jag har haft ett uttag från Supabet casino väntande i över en vecka. Det finns 3 uttag på 1500 euro och det finns inget sätt att de kan behandlas. Vaga bot-svar ges i chatten och via e-post. De säger att det tar maximalt 3 dagar att behandla, men det har gått mer än 7.

Jag har redan klagat men jag kan inte få dem att betala mig.

God morgon. Jag har gjort 3 uttag från Supabet casino och det finns inget sätt att de kan behandlas. Det har gått 7 dagar. Vad kan jag göra? De svarar inte och ger ingen konkret information.

Kan någon ge mig ett svar?

I'm pretty sure you have to start over and put this in the "complaint" section if you are looking for help getting them to pay. This area is to ask questions. The other area called "complaints" is where you start.

Hope that helps

Jag har redan lämnat in ett klagomål

men ingen har svarat än

Hello there.

I can see your complaint here and also that Dominika has already replied to you and has explained that unfortunately our complaint team is unable to intervene before the 14-day time frame passes.

May I ask, though, if your account is fully verified there?

Have you ever had any successful withdrawals from this casino before?

God morgon.

Jag förstår situationen helt och hållet och tackar på förhand för er hjälp

Jag har väntat i 10 dagar och har fortfarande inte fått något svar från dem. Jag kommer att vänta de återstående 4 dagarna.

Mitt konto behöver, enligt webbplatsen, inte verifieras

Jag har redan gjort ett eller två uttag från sajten, det senaste var för en månad sedan och jag fick det inom 3 dagar som de säger, men det var bara 500 euro.

den här gången är det 3 uttag på 500 och det har gått 10 dagar ...

De skickar alltid samma mejl och säger att de ber om ursäkt, men de löser ingenting.

Jag ber vänligen casinogurun att hjälpa mig

Tack så mycket

There could be some delay because of the high volume of withdrawals, you know.

Didn't they mention anything like that, for example? 🤔

god morgon.

De nämnde det, men den här gången tar det lång tid. Uttagen gjordes den 27, 28 och 29 juni.

Jag tror bara att det skulle kunna finnas en motivering och en prognos för betalningen på grund av förseningen och inte vad som händer, vilket är svar utan konkreta och inte objektiva.

Jag får fortfarande inte betalt...

Hello Casino Guru team,

Who can I contact per mail if I disagree with the rejection of a complaint as I did not explain it clearly and I di believe that it changes the result of the rejection?

Hello, Youssf.

Let's take a look at it.

I'd say there are two options:

If the complaint has been published and then closed as rejected, you should see the reopen button located in the rejected complaint thread.

If the complaint was not approved and hence was not published, then you can submit a new form and explain the events there.

Does one of those options suit the situation, please?