OK, how many times, please?
I found this rule:
4.5 You agree that before requesting a withdrawal of any deposited funds, you should place bets at least cumulatively equal to twice the amount deposited. This rule applies to each deposit you make.
Another one, if I may: Have you taken any bonuses upon your deposit? This may also bring up the necessity of wagering requirements prior to your withdrawal request.
I must say, I don't have any other ideas...So if you played without the bonus the whole time, I'm clueless. In such a case, we need support to explain, I'm afraid.
By the way, I tried the chat, and the response was immediate. Could you perhaps try to ask the operator again, please?
Automatiskt översatt: