This casino rejected my withdrawal with an auto email saying I didn't rewagerbonus winnings 35x. But I never claimed a bonus when I deposited and my bonus history tabs shows no bonuses.
When I email their support they don't respond. Only response I've gotten is the auto email from a no reply email address.
Anyone else tried this casino before?
Hello,
This seems weird. I'm sure we would need to get some explanation from the casino...It's good that you have submitted the complaint.
May I know whether your account has been fully verified, please?
Hi,
There is no option to verify either. Please see attached photo that shows the verify page
Hello,
it would be best to update your complaint now. Kristina will try to help you.
okay should I wait for her to reply
Yes, please. She will update the complaint the moment she goes through all of the information and has anything to share.
Keep an eye on the timer though.
Okay thank you
No problem.
I hope we will get in touch with the casino soon. I assume this is the way how to help with this matter.
Yes i saw a complaint a month ago on this site for same casino. They may be a scam cause they didn't reply to them either
We shall see, I's say. It's a fresh casino so I hope that they care about their reputation and rating, once these are lost, it's pretty hard to rise again.
They have just rejected my withdrawal again with no email this time. I sent them a other few emails and they don't respond. I wonder if there is a way for me to put in a complaint with their casino gambling license provider
Well, this casino is marked as "zombie" now, definitely not a good sign, so I would guess that they simply do not care much about anything. 🙁
I'd wait for our complaint team to suggest the next step once the complaint is closed.
So I commented all over their social media accounts and they finally responded to me on those comments and processed my withdrawal!
Hi Casino Guru,
Thanks for all the details provided.
Issue has been communicated to the user and after further investigation, technical problem has been fixed.
We are no a scam and a zombie but a passionate team caring a lot our customers.
Withdrawal request has been accepted now after KYC completed.
We have compensate Lion with a generous bonus as part of our delay apology.
Kind
Michele
Hi Casino Guru,
Thanks for all the details provided.
Issue has been communicated to the user and after further investigation, technical problem has been fixed.
We are no a scam and a zombie but a passionate team caring a lot our customers.
Withdrawal request has been accepted now after KYC completed.
We have compensate Lion with a generous bonus as part of our delay apology.
Kind
Michele
Hello Michele,
thank you for reaching out to us. I checked our database to find this:
Just to make sure, can you confirm that the website is "https://coingames.bet/en", please?
If you have any updates for us, kindly use those emails, we do not intend to provide false or outdated informaion:
info@casino.guru
data@casino.guru
affiliate@casino.guru
Thank you very much.
Yes, our URL is https://coingames.bet/en.
Kind
CoinGames
Hello,
I can see that we've been trying to get in touch with you for three weeks, sadly without an answer.
Kindly note that I wrote:
If you have any updates for us, kindly use those emails, we do not intend to provide false or outdated information:
info@casino.guru
data@casino.guru
affiliate@casino.guru
We do not intend to provide false or outdated information.
Hey Radka,
Nobody complaint about timing. Just notice request has been raised one week ago.
We found a solution immediately when ticket has been read.
Kind
CoinGames
Hello, I know it has been quite some time by now, but it just crossed my mind whether you would like to get your account set up as the official casino representative.
Browse these rules and let me know if you are interested 🙂
If so, send me an official email to radka@casino.guru
Gratis professionella utbildningskurser för onlinecasinoanställda inriktade på bästa branschpraxis, förbättring av spelarupplevelsen och ett rättvist förhållningssätt till spelande.
Ett initiativ vi har lanserat med målet att skapa ett globalt system för självavstängning, som gör det möjligt för sårbara spelare att blockera sin åtkomst till allt onlinespel.
