Casinot svarar inte och tar inte ut pengar

Jag har försökt kommunicera med VGBEToi-supporten i flera dagar angående ett uttag jag inte kan göra och pengarna kommer inte tillbaka till kontot eller ens tas ut. Trots att pengarna hölls inne gjorde jag andra insättningar och fortsatte spela och vann ytterligare ett belopp som jag inte lät ta ut, men som sedan försvann. Jag skickar e-postmeddelanden men får inget svar. Jag har pratat med supporten i flera dagar men de har aldrig svarat. Det andra beloppet de inte lät mig ta ut var 703 real som jag vann efter att ha begärt ett uttag på 500 som fortfarande hålls inne. Jag får e-postmeddelanden från dem varje dag men de svarar mig inte om det. Jag har inte hört från dem sedan den 9:e.

Hello,

sad to see you are experiencing this type of problem in a casino we have not reviewed. First of all, I would avoid making further deposits, as you can see with your own eyes no real support has responded to your requests, so I guess it's better not to risk further.

I informed my colleagues about this site - thank you for sharing the problem with us.

Now, if you don't mind a few questions:

Is this our first withdrawal attempt on the site?

Has your account been fully verified?

How long have you been struggling to withdraw?

Have you ever gotten in touch with an actual support worker? Which channels did you use, please?

Please do not be scared by the amount of the questions asked; I just need to get some pictures of the current situation because I'd like to help you.

God eftermiddag.

Det är det första uttagsförsöket.

Mitt konto har verifierats. Jag har försökt sedan 09.05.25. Jag har aldrig fått svar från någon. Jag har skickat ett e-postmeddelande och flera meddelanden till supporten. Inget svar.

That doesn't sound right if no one replies, for sure, and it is understandable that you get frustrated.

Our complaint team could try to help you out even though this casino is not in our database yet. Please follow this link where you choose an option that the casino is not on the list, or you choose any other casino but explain in your text which casino you would like to file the complaint and we'll fix it.

Usually we are unable to intervene before the 14-day time period passes, so don't be scared if you receive this information from our complaint team, please. We will do everything possible to get in touch with the casino anyway.

Let us know here if you were able to submit the complaint without any hassle.

Hello!

I saw you were paid some time ago. Happy to see that! Just a word of advice: this casino didn't do well in terms of handling cooperation and customers. I thought you might be interested in its review: https://casino.guru/vgbet-casino-review#tab=js-tab-reputation

Quite a few warnings there.

In any case, stay well. 😉

Hej,

Min timer för Casino Gurus svar har gått ut; är det någon som fortfarande undersöker detta?

Do not worry at all. Your complaint resolver is looking into it, and the complaint has moved to another stage now.