Casino räknas inte

Hej,

Jag placerar sportspel på ett onlinecasino. Regeln är att insättningsbeloppet måste omsättas en gång.

Jag gjorde två insättningar i augusti, en gång 1000 € och en gång 1192 euro.

Jag konverterade dessa belopp över tiden och kunde ta ut dem. Jag tog ut totalt €45.

Nu satte jag in ytterligare €2600 i november. Detta belopp har uppenbarligen inte omsatts ännu. Jag kan dock inte längre göra ett uttag. Support svarade att €2600 först måste omsättas innan jag kan ta ut igen.

Så mina insättningar från augusti, som jag redan har använt en gång, har frysts.

Är det lagligt?

So, do I understand correctly that you deposited €2600 but had some remaining balance in your account from before?🤔

I believe that you should be able to withdraw only the amount already wagered, but to withdraw more, you need to wager it as it says in the terms.

Is it what the support told you as well?

Exakt, jag har ett återstående saldo på över €2500 på mitt konto, som jag redan har satsat. Men efter att jag satte in ytterligare €2600 i november, sa supporten att jag var tvungen att satsa hela €2600 innan jag ens kunde göra ett uttag. Detta innebär att €2500 från tidigare helt enkelt fryses för uttag. Jag har för närvarande över €5000 på mitt konto.

I really don't see any reason why wouldn't you be allowed to withdraw the already wagered money, though.🤷‍♀️

And that is why I would like to suggest you file a complaint here with our team, if you'd like to withdraw them. I am sure that our specialists will find some solution to this situation.

If you'd like to try that, please follow this link and submit your complaint.

Let us know how you decide, please.

Hej Romi,

Jag har nu lämnat in ytterligare ett klagomål. Tyvärr fick min första avslag eftersom det handlade om sportspel. Jag hoppas att du kan hjälpa mig.

If it's all about sports betting again, it will be rejected again and I have a feeling from the title that it probably is. We are not able to judge anything concerning such a situation because we do not have the experts or enough insight to do so and therefore we would not be able to evaluate the situation correctly and objectively. 

However, if it would help you even a little bit, I have some links where you could also file a sports betting complaint, if your complaint will be rejected by us again.

You can find them here:

https://www.safebettingsites.com/complaints/

https://www.bookmakersreview.com/sportsbook-complaint/

https://www.bookmakers.bet/submit-a-complaint/

https://www.top100bookmakers.com/contact-us/

https://www.sportsbookreview.com/sportsbook-complaint/

I hope that your case can be resolved and if so, please let me know. 

I will keep my fingers crossed for you. 🤞

Ett ärende skulle nu öppnas. Tack så mycket.

Keep us informed about any updates, please.

You're welcome, I hope something can be resolved and also you get your deposits back from the summer.🙂

Tack. Jag vill inte få hela insättningen utbetald. Jag vill bara ha mindre mängder av vinsterna.

I understand, so let's wait and see if anything can be done with the complaint.

I will wish you the best of luck. ☘️

Tack!

Hej, jag vann 3,4 miljoner dollar på Flipghost.bet och nu vill de inte betala ut pengarna till mig, påstås det vara på grund av penningtvätt. Vad ska jag göra?

Hello, since this casino is a scam, you won't get any money from it. Definitely do not deposit anything there and avoid such a casino as soon as possible.

Didn't they ask you for a deposit of 150 dollars for verification?

Such high winnings, big bonuses and high deposits asked by the casino are often a scam.

Be careful.

För mig var det 200 dollar för verifiering och idiot, jag betalade det.

Oh, I'm very sorry to hear that. You got caught, but I know they often ask for a deposit, so if that happens, definitely don't put any more money in there.

I'm sorry you didn't come sooner because I believe you wouldn't have put any money in there.

Be careful!