Hi all,
Just want to do a little heads up at an '8 rated' casino here. The cashwin group.
Despite completing the automated KYC and being 'verified' after 4 days of a withdrawal pending it was cancelled and I was told to provide a selfie with a hand written not on lined paper saying 'hello cashwin, with the date'. Very excessive and needless given the fact they had an automated system.
Wondering if anyone else had these rididculous requested. It's 2024 for goodness sake.
Well, it can sound funny, but we always recommend that players fully cooperate with the casino when it comes to the requested documents. Only that way your account can be fully verified. I hope you will be able to get your withdrawal soon. Please keep us updated about the process.
You mean being verified by the third party they pay for isn't enough? Despite the account saying 'verified'....
No, the point is to pass the verification by any or all means, despite what the account status may say, support can always ask for additional documents. So we always recommend cooperation with the casino, because in the end they are responsible for the withdrawal, and the sooner one gets verified sooner the associated withdrawal should be carried out.
It's just a general thought. How are you faring anyway?
Gratis professionella utbildningskurser för onlinecasinoanställda inriktade på bästa branschpraxis, förbättring av spelarupplevelsen och ett rättvist förhållningssätt till spelande.
Ett initiativ vi har lanserat med målet att skapa ett globalt system för självavstängning, som gör det möjligt för sårbara spelare att blockera sin åtkomst till allt onlinespel.
