Dear Radka how can it be that my ratings are always rejected? I thought casinoguru would reflect which casino is good and which is bad. I will now investigate whether you get money from certain casinos and it is related. On trustpilot I have already made the experience that more reviews are deleted than they reflect what is good and bad. I do not understand the point of a rating portal if you look rather on your wallet than on the needs of the players.
Dear Bianca1987,
Allow me to say only two user reviews submitted recently on Hold'N'Spin Casino were rejected.
It's because the internal system detected similarities with an account that has already submitted a user review on the very same casino in the past.
Since only one user review per casino and account is allowed, it is the reason for rejection.
This system is imperfect, but sadly we face wawes of biased, motivated user reviews almost daily, hence we need to check such similarities into consideration.
Thanks to your post here, I believe you truly played in the casino, the fact your review was flagged is probably just a coincidence. Well, it may happen - it's nothing personal or ill-motivated. In such a case, I'll ask the developers to rewoke the rejection.
I won't comment on the rest of your post 🙂. We wouldn't reject positive reviews if we were only concerned about the money gained...
Gratis professionella utbildningskurser för onlinecasinoanställda inriktade på bästa branschpraxis, förbättring av spelarupplevelsen och ett rättvist förhållningssätt till spelande.
Ett initiativ vi har lanserat med målet att skapa ett globalt system för självavstängning, som gör det möjligt för sårbara spelare att blockera sin åtkomst till allt onlinespel.
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