SCAM ALERT: 1xBet Fraudulent Theft of a VIP Client's Funds!

1xBet Stole My 449,000 EGP Winnings Intentionally! (ID: 1063690307)

Dear Department, I am writing to formally file a comprehensive dispute against the licensed operator 1xBet regarding my account ID: bject: FORMAL COMPLAINT: Systemic Regulatory Breaches and Unlawful Fund Confiscation by 1xBet – ID: 1063690307. This platform has engaged in severe compliance violations, predatory financial exploitation of high-value players, and direct server manipulation to confiscate my funds. I request an immediate regulatory investigation and a forced audit of their server logs based on the following certified facts: 1. THE PRE-DISPUTE FACT & CONTRACTUAL CONTRADICTION Prior to this restriction, 1xBet’s compliance team questioned my mental fitness under the guise of "responsible gaming." In response, I formally submitted official, certified medical reports proving my full capability and competence, all bearing the official state-authorized stamp (Government Seal). Your licensed operator officially accepted and approved these identical stamped documents to reactivate my account and process a partial withdrawal of 80,000 EGP. Therefore, their subsequent attempt to re-use the exact same fabricated "gambling addiction" allegation to lock the session and withhold my remaining funds is entirely fraudulent and executed in bad faith. 2. MULTI-MILLION VOLUME EXPLOITATION & TOTAL FAILURE OF PLAYER PROTECTION My total, cumulative transaction volume on 1xBet’s platform explicitly exceeds 10,000,000 EGP (Ten Million Egyptian Pounds). As documented in the attached official transaction receipts spanning from July 11, 2026, to August 28, 2026, my verified successful deposits totaled 2,474,800 EGP across 114 separate transactions. In the high-velocity period from August 25 to August 28, 2026, alone, your platform accepted consecutive rapid deposits from me totaling 914,700 EGP across 26 transactions on a single game named Royalty of Olympus Extreme. On August 25 alone, I deposited and lost over 900,000 EGP within a few hours on that single game, and the application completely failed to trigger any responsible gaming interventions while I was actively losing. Furthermore, on August 27, I injected another high-velocity round of 240,000 EGP within a single hour. During this frantic process, a deposit of 20,000 EGP was successfully deducted from my bank but was never credited to my casino wallet, despite official bank transaction logs and reference numbers. 3. TARGETED SESSION INTERRUPTION & DELIBERATE REFUSAL OF SERVER LOGS To expose the absolute bad faith, their blocking department officially replied via email claiming: "We closed your account based on your own personal request because you stated you suffered from addiction." I immediately rejected this fraudulent claim in writing, as I never made any such request. They maliciously invented a fake pretext at the exact second I initiated a new session on the game Royalty of Olympus Extreme, and the game began producing substantial winning recovery with a large number of active Free Spins remaining. I have formally demanded my unedited certified server logs for the game Royalty of Olympus Extreme to trace every loss and active free spin, but the operator strictly refused to comply and completely ignored my requests. REQUESTED ACTION: I respectfully urge Casino Guru to intervene and compel 1xBet to conduct a rigorous audit of the unedited server-side logs for the specific game Royalty of Olympus Extreme on my account to investigate the unlawfully aborted winning session, credit the true value of the remaining free spins, refund the 20,000 EGP uncredited deposit, and adjust the missing 10,000 EGP wallet discrepancy. All immutable proofs, including bank application video logs, email correspondences with the blocking department, government-stamped medical certificates, and platform transaction receipts, are fully attached.

Registered Account ID: 1063690307

Update about reply 1xbet Dear 1xBet Support Team,

Update: Your excuse ("responsible gaming") is a lie. Your departments are giving contradictory accounts regarding the theft of my funds as a VIP player. You falsely claimed that I requested the closure, then claimed that there was a third-party breach, yet you reopened the account and stole from me, then closed it again! You have stolen EGP 419,000 in winnings, my Free Spins (you blocked me while I was playing), an EGP 20,000 deposit, and an EGP 10,000 balance discrepancy. The case is now with your internal Police Department, Casino Guru, and the Curaçao authorities. Stop pretending to be innocent and return my funds

Finally, this post is intended to warn every player, especially VIP players like myself, to be cautious when dealing with your platform

The different explanations you describe for the account closure need clarification, especially since you deny requesting it. The reason for restricting your account and what happened to your funds both need to be addressed.

Your update identifies 419,000 EGP in disputed winnings, a 20,000 EGP uncredited deposit and a 10,000 EGP balance discrepancy. These would need to be checked against the transaction and game records. The interrupted free spins also need checking, but we cannot assume what their final payout would have been.

Casino Guru can assess casino disputes through our complaint process and request relevant explanations and records. We cannot compel a server audit, make legal findings or conduct a forensic investigation into alleged unauthorized access. The information you've shared alone doesn't establish deliberate manipulation or theft.

When you say the case is already with Casino Guru, have you submitted a formal complaint through our complaint form, or are you referring to this forum post? If you've submitted one, please share its link so we can check the current stage.

Please keep medical reports and sensitive banking documents out of the public forum.

Thank you for your clarification.

Yes, I have already submitted a formal complaint through Casino Guru’s official complaint process, and I have provided all the relevant evidence and supporting documentation within the formal complaint.

The forum post is separate and was only intended to provide additional context and updates. I will not publish the medical reports, banking records, or other sensitive evidence publicly on the forum. All such evidence has already been submitted through the appropriate private complaint channel.

Here is the link to my formal complaint:

https://casino.guru/complaints/1xbet-casino-player-s-funds-have-been-confiscated-3

Thank you for reviewing the matter.

That clears things up. I’ve checked the link, and your complaint is open and currently waiting for our team’s next reply.

There is also a notice explaining that the response period was extended by seven days because Karla, who is handling your case, is currently away. I understand that waiting is difficult with this amount in dispute, but for now, please allow the team the time shown on the complaint timer.

Since you’ve already submitted your evidence through the complaint process, please keep any new correspondence from 1xBet there as well, so Karla can follow the developments in one place. You’re welcome to keep us updated here when there’s further progress.

Hope it will end positively. 🙂🍀🤞

Subject: WARNING TO VIP PLAYERS: 1xBet Confiscating Winnings Under Fake Pretexts (Evidence Inside)

Dear Community,

I am writing this to warn all high-value and VIP players about a dangerous and systemic practice currently executed by 1xBet (Account ID: 1063690307). They are actively freezing verified winnings using completely fabricated claims.

My ongoing official complaint is completely public, and you can track their shifting lies through this direct link:

https://casino.guru/complaints/1xbet-casino-player-s-funds-have-been-confiscated-3

Summary of the Case & Concrete Proofs Submitted:

Targeted Disconnection During Jackpot: My account was restricted in the middle of a highly profitable active winning session on Royalty of Olympus Extreme, withholding approximately EGP 419,000 in winnings along with remaining active Free Spins.

Fabricated Self-Exclusion: The operator publicly claimed on the thread that I requested account closure due to "gambling addiction" at the exact second I was winning. This is logically absurd.

Defying Medical Evidence: I have uploaded certified medical reports from two separate and independent government hospitals completely clearing me. In fact, 1xBet previously accepted these exact same documents to reactivate my account so they could harvest 2,474,800 EGP in deposits from me within 30 days! Now they reuse the same fake claim to stop my payout.

Uncredited Deposits: They successfully deducted EGP 20,000 from my bank which never entered my wallet, alongside an unexplained EGP 10,000 balance discrepancy.

The operator is currently stalling on the official thread and refuses to supply server logs or system-generated metadata of the alleged chat transcript

Please review my public file, stay away from this platform, and protect your funds. They will happily accept millions in deposits but will instantly freeze your account the moment you attempt to win it back.

Kind regards,

Mohamed Gadelkarim

Hello, and thank you for keeping us posted here on the forum. It’s really unfortunate that the complaint is still ongoing and awaiting a resolution, but I understand the matter has become more complex. I can also see we’re waiting for the next update from the casino.

I understand how frustrating this must be, and I appreciate you being willing to share more here on the forum. Hoping for the best, of course.