Återbetalning från rooli1 Casino på grund av brott mot spelberoenderegler

God kväll,

Jag har nu lämnat in en anmälan mot Rooli.

Tyvärr har många spelare utvecklat en känsla av missnöje och utnyttjande; jag skulle vilja prata med dig om det.

You’re welcome to share your experience here. What happened with Rooli that led you to request a refund?

From the thread title, it sounds like your concern involves self-exclusion. When did you ask the casino to close your account, and did you explicitly tell them you were struggling with gambling addiction? Were you still able to deposit and play after that request, and is the account closed now?

Since you’ve already submitted a complaint, our complaints team will ask for any details they need when reviewing it. Here on the forum, you can also explain what happened and how the casino responded, so other players can understand your experience. Please keep personal information out of anything you share publicly.🙂

Den 14 juli 2026 skickade jag ett e-postmeddelande där jag begärde att mitt konto skulle raderas på grund av spelberoende. Min chef bekräftade därefter att han hade mottagit mitt e-postmeddelande och skulle granska det senare.

Han sa att han skulle respektera mitt beslut, men att jag först borde prova det med den bonus han hade gett mig.

Detta fortsatte fram till den 5 oktober 2026, då mitt konto slutligen blockerades via chatten efter veckovisa förfrågningar.

Sedan den 14 juli 2026 har jag förlorat över 33 000 euro, vilket jag kräver tillbaka på grund av att jag inte följt spelarskyddslagen.

Offering you a bonus to continue playing after you explicitly disclosed gambling addiction is particularly concerning. If your manager acknowledged that request on July 14 but the account remained accessible until October 5 despite repeated reminders, that is an important part of your complaint.

I’m sorry you’ve been dealing with this and such substantial losses. Your complaint has already been submitted, so the team will assess the communications and the timeline before determining whether a refund is justified. I can’t promise an outcome, but the original request and the manager’s response are central to understanding what happened.

Has Rooli responded specifically to your refund request, or have they only confirmed the account closure?

Now that the account is blocked, protecting yourself from further gambling harm matters too. Blocking software such as BetBlocker and support through Gambling Therapy could help alongside the casino closure while your complaint is being assessed.