Hello everyone,
Hoping for some advice or to hear if others have had a similar experience with 888 Casino (Italian licensed site, 888casino.it).
On 30 August I requested a withdrawal of just under €7,000 via PayPal. Less than an hour later I requested a second, much smaller withdrawal through the same method, which was completed within about three days. The larger withdrawal, however, is still showing as "processing" more than a week later, well past the 7-day timeframe stated in my account contract.
I've contacted live chat multiple times and received different explanations each time: first that it would take 5 working days, then 7 days, then that withdrawals above €5,000 go through a separate procedure, and most recently that "verifications requested by the regulator" (ADM, the Italian gambling authority) were the cause — with no written confirmation of any of this, despite repeated requests.
I've since sent a formal written complaint to the operator and I'm waiting for a response within the 72-hour window their own terms promise. If that doesn't resolve things, my understanding is the next step in Italy is the regulator's own complaints portal.
Has anyone dealt with something similar, with 888 or another operator? How long did it eventually take, and did a specific channel actually get results? Any insight would be appreciated.
