its literally impossible to verify proof of deposit they want your name date time and amount in one photo which my bank and Apple Pay which I paid through doesn’t show all of those details, I was on chat with a worker and she couldn’t answer me where I could find this information and just kept asking me to provide the details. Feels like a scam to get people to put real money in with no way of getting there return
I feel you. This is a widespread issue when customer support agents are trained to ask a specific document, but they just refuse to admit the fact that players are unable to provide it. It doesn't mean that when the bank A has it, the others have exactly the same.
I suppose submitting a complaint through our website is your best bet since they refuse to listen and offer alternatives. They could even schedule a call with you where you could show them everything they need on a video, but that would be too complicated for them I guess.
Gratis professionella utbildningskurser för onlinecasinoanställda inriktade på bästa branschpraxis, förbättring av spelarupplevelsen och ett rättvist förhållningssätt till spelande.
Ett initiativ vi har lanserat med målet att skapa ett globalt system för självavstängning, som gör det möjligt för sårbara spelare att blockera sin åtkomst till allt onlinespel.
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