WWIN Casino – generell diskussion

Om du vill diskutera något relaterat till WWIN Casino – det kan vara spel, bonusar, betalningsmetoder, problem med ditt konto, ansvarsfullt spelande eller något annat – kan du göra det här.

Hej Daniel,

Jag öppnade ett konto på detta casino för några dagar sedan, laddade sedan upp mitt körkort via appen för verifiering och spelade under tiden. Jag var så frustrerad att jag stängde mitt konto. Efter 2 dagar ville jag veta om mitt konto fortfarande var aktivt och loggat in igen, jag blev förvånad över att det var möjligt. Jag laddade sedan upp €20 via Aircash och ville spela, först då fick jag meddelandet att mitt konto var blockerat.

Hey, definitely not a situation the players would like to get into. 

So let me ask you a few questions about the situation.

When you tried to verify, were you successful or not? When you closed the account, did you notify the casino or did you do it yourself? When you made a deposit, did you not play any more and the casino just blocked you straight away? 

Dear Harry,

Your account was verified after submitting the required documents.The issue has been resolved, but if you need any further assistance, we’re here to help.

Best regards,

WWIN Customer Support

Kära representant för wwin på denna sida, är det värt att vänta på ditt svar? Eller kommer du också att ignorera båda mina överklaganden som skrivits från sajten tre gånger under den senaste veckan

Jag behöver hjälp.

Dear User,

Thank you for your message. We can not find your email under this username. Please can you send us an email on : support@wwin.com and share you concerns.

Please can you write following no. in the subject of the email: 171222

Thank you

Best regards, Wwin Team

Jag skrev till dig från en mailadress som också är länkad till wwin/Fick du detta brev?

Dear User,

Thank you for reaching out to us. We have received your email and are currently working on your case. Our team will get back to you as soon as possible.

We appreciate your patience.

Best regards,

Wwin Support Team

Tack till representanterna för wwin, alla problem löstes väldigt snabbt. Tack också för födelsedagsbonusen. det var oväntat och trevligt))

All's well that ends well, as they say, eh? Could I know what you were trying to solve and what the casino helped you with? Maybe it would be useful for other players as well. I see it was dealt with promptly which is certainly good news. 

Feel free to let me know.😉

Kanske såg de av tekniska skäl inte min ansökan om uttag av pengar och mina överklaganden skrevs genom överklagandeformuläret på hemsidan. Genom att skriva till dem direkt via e-post löste de allt detta.

Dear Bandera,

Thank you for reaching out to us and for sharing your experience publicly! We're glad we could resolve your issue and that you’re satisfied with our service.

We’re happy you enjoyed your birthday bonus, and we truly appreciate you sharing your positive experience with others.

If you ever need anything, feel free to contact us—we’re always here for you!

Best regards,

WWin Team

I clearly understand and thank you for your reply. 

As for the bonus, did you manage to win anything from it? Did it have any wagering that was advantageous?😉

Denna bonus var pengar in på kontot utan ytterligare omsättningskrav.

So that's pretty generous I'd say. Well, enjoy them and hope you do well in the casino. 

Har detta casino en livechatt eller e-post var jag kan kontakta er?

Det finns ingen chatt, skriv till mig via e-post.

Only thing I found was this formular in contact.

Maybe try to "reply" to some post form casino and I see they wrote off the player 2 months ago. Maybe they will also get to you. 🙂

But, what happened when you want to contact them?