Winna Casino – generell diskussion (sida 2)
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It's the classic casino that delays payments to make you lose your winnings. Reading online, it's a common practice at this casino, but I don't recommend it. You can withdraw small winnings, but they'll do everything they can to avoid paying out big winnings. Online, you can read dozens and dozens of experiences similar to mine.
I already replied to you here, so we can together talk there. 🙂
Guys, it's always paid me everything up until today. And we're talking about high numbers, and today they've added a casino chat where you can chat with other members, and no one's complaining. It almost seems like you're talking about another casino.
Casino Name: Winna Casino (operated by GG Gaming LLC, licensed by the Tobique Gaming Commission)
Type of complaint: Fraud and cheating and theft from the user Neglect of the user Failure to pay bonuses Blocking the user from support
I have deposited Dogecoin (DOGE) 10 times on Winna.com, totaling approximately $260. I was fooled by an advertisement that promised to triple one of the deposits - but I never received any bonuses.
Despite numerous deposits, I have not been able to withdraw a single dollar. Funds are suspiciously lost during the game, even with a multiplier of 1.2. So far, I have not been able to make even $1 profit. Out of the 10 deposits I made, none of them were profitable this month.
When I contacted customer support to explain, they blocked me, saying no loss, no bonus, and never responded. However, when I called using another account to check if they were not responding to me or to everyone, they responded immediately - until I mentioned my main account email ([email protected]), and they realized it was mine.
This behavior is clearly deceptive and fraudulent. I request immediate intervention to at least guarantee my right to withdraw my balance or receive an explanation and solution. Please mediate to resolve this dispute.
I also have documents that I can send
- Transaction ID or screenshots of the deposit
- Screenshot of the withdrawal page with nothing on it
- Screenshots of the support chat that I have sent several times and they have not responded and blocked my messages. I have sent several emails and still no response and I have also surveyed them on Trustpilot and st
Hey, I read your post and I would like to ask you something. Do you have any balance on your account that you can withdraw? The fact that you deposited money and didn't win anything is unfortunate, but on what basis should we help you?
I don't quite understand, I would say.
As for bonuses, casinos can exclude any player without giving a reason, and on the other hand, I would say that in such a case, they should not encourage players to deposit money in order to get the bonus.
What seems most important to me from what you're saying is that you mention your money disappearing. Is this due to some kind of error, or do you mean that you're quickly losing your deposit?
Thank you for your response.
Yes, I currently have no remaining balance, because my deposits were lost extremely fast—unnaturally fast—and I strongly believe the system may be manipulated. This is not a matter of bad luck. I’ve been playing on various platforms, and I can clearly identify when something seems rigged.
What makes it worse is that I deposited based on your promotional campaign promising that one of the deposits would be tripled. That never happened. There was no notification of disqualification, no communication—only silence. And then your support blocked my account from further inquiries.
You cannot advertise bonuses and then deny them without any explanation. That’s deceptive and against fair gambling policies.
You are also avoiding the central issue: your platform accepted my funds but offered no transparent or fair opportunity to win or withdraw, and when I asked questions, I was silenced.
Please consider this a formal request: either provide me with a full explanation regarding my lost bonus and blocked account, or refund the affected deposit(s). If this is not addressed, I will move forward with escalation through relevant regulators and public channels.
I registered on this site a month ago. Before signing up, the advertisements were completely different—they promised that anyone who loses money would receive a lossback bonus. But after registration, no such bonus was ever provided for the losses, and support responses were often disrespectful.
Over the past month, I made 10 deposits because of a promotional campaign claiming that deposits would be tripled. I was misled by this promotion, hoping I could recover my previous losses. But it was all false. No bonus was given, and none of my deposits were tripled.
Every deposit I made was lost suspiciously and unfairly, especially in the "Original" game mode, where the outcome felt manipulated. I didn’t gain even one dollar in return and wasn’t able to withdraw even a single dollar.
I kindly ask you to investigate this site and help me recover my money. They blocked me from their support system and no longer respond to my messages. However, when my friends message them, they reply immediately—until my account is mentioned. Then, they go silent again. This shows a complete lack of responsibility and respect for users.
It’s clear this site was built purely to scam people. They even pay users to leave fake positive reviews on your platform and on Trustpilot. That’s against fair play and review policies. Real users like myself who share negative experiences are being silenced.
If you try the site yourself, you’ll understand exactly what I mean. This platform is a scam, a fraud, and a theft operation.
I would like to start by saying that I am not a representative of the casino, nor is Casino.Guru a casino, so I am just trying to familiarize myself with your situation.
This means that you did not receive any casino bonus from us, unless you went through our website and casino bonuses, and I did not block your chat, as I do not work there. I am an admin on this forum.
As I already said about bonuses, it is clear that it should not happen that players simply deposit based on an email or similar sent to them by the casino and then they are not given the bonus. If you see an advertisement for a bonus somewhere and make a deposit, the casino may not give it to you anyway. It's not user friendly, but it's not something I haven't encountered with other players.
As for money and deposits, if we're talking about you wanting some money back, we probably won't be able to help you since you don't have any active balance and the casino didn't do anything against the rules.
It's normal to lose at a casino, and if you think something is manipulation, it's very difficult to prove, and you would need to have irrefutable evidence, which I don't think is the case here.
If they didn't tell you anything about the bonus, then that's unfortunate, but I'm afraid there's not much the casino can do. That's why I mentioned that the casino can refuse to offer bonuses to players without giving a reason.
Regarding the user reviews, till this day I see we have 2 which are bad for the casino, so it is not the case we have published some which are bought or motivated or anything else.
I know this experience can be very frustrating, I know that me as a player wouldn't want to experience the same situation, but as I said in casinos you will mostly only lose, there is house edge for a casino and when you have only some suspicion without evidence, it wouldn't be possible to help you.
I'm sorry I have to say it but with the things you so far mentioned, we can't help you with refunding money.
The user "Jenren" didn't read the promotion details at all.
It clearly states in the details that one deposit "site-wide" gets tripled. Not every single deposit every user is doing. You can read it here: https://winna.com/promotions/thrice-as-nice
Also, he never initiated a withdrawal request ever on our website. He currently has a remaining balance of $0.13 which he can withdraw anytime if he wants.
He just lost his deposit on different games, that's about it.
For any other questions, feel free to reach out.
Thank you for your reply. I fully understand that you are not a representative of the casino and that Casino.Guru is an independent platform. I respect your role as an admin trying to fairly assess user complaints.
However, I would like to clarify once again that my issue is not simply about losing money through gameplay. I accept that losing is a part of gambling. My complaint is based on misleading promotional practices, broken bonus promises, and being unfairly blocked by customer support after I raised legitimate concerns.
Before I registered, the casino advertised a promotion that said one of my deposits would be tripled. This was the main reason I made several deposits. But despite following the promotion, no such bonus was credited. Furthermore, when I reached out for help, they blocked my account from support, while still responding instantly to my friends who contacted them under different names — until they mentioned me, at which point they were ignored too.
This behavior reflects an intentional avoidance of responsibility and a serious lack of transparency. I’m not expecting a guaranteed win — I’m asking for fairness and for the casino to honor the promotions they advertise.
Even if you are unable to directly intervene, I would greatly appreciate it if you could take this case seriously and investigate further. If the casino is allowed to use deceptive marketing and then block users who question them, that reflects poorly not just on them but on platforms where players expect fair treatment.
Thank you again for your time, and I hope my case will be reviewed based on its merits.
I just want other users to not fall victim to this scam site. They don't even respect the user to reply to the user's messages or solve the user's problem. Otherwise, I know that gambling is always a loss, but this is completely illegal by cheating on original games.
You are lying. I took a video of all the details. I deposited several times in the egoist advertisement where you said that one of the deposits would be tripled. You took 260 dollars from me by fraud. You damaged me. I couldn't even withdraw 1 dollar from my own money. I sent a message to support. No damage. No bonus. They didn't pay any. I have an account. Support hasn't answered me for two weeks now. They blocked me but they answer my friends. This is completely illegal. I have proof for everything I said.
We never advertised that every user receives lossback. Starting from Gold 1 VIP Level you receive lossback of up to 25% on top of all other bonuses.
You also misunderstood the promotion and didn't read the text. We are tripling one deposit "site-wide" not for every user. This is clearly explained in this text: https://winna.com/promotions/thrice-as-nice
You can easily check that our Originals are provably fair by yourself and check every bet's outcome on your own. All Winna Originals have 99% RTP.
We never paid for any review and never will.
You claimed in my survey here that I asked for a bonus for the losses you made to me. Yes, that's absolutely true, but you didn't even pay me a bonus. You didn't give me any bonus for my losses. I lost $260. If I had lost on other sites, they would have paid me without begging. They would have even given me weekly and monthly bonuses. But you have designed it so that users only lose and don't receive any bonuses. Your advertising is completely false. The RTP on your site is completely false because I play on other sites and I bet $300,000 and I bet $1,000,000 on another site. So I know all the casino rules and I know what RTP is.
Why is it that support hasn't answered me for two weeks, but my friends message me and they answer right away? This is completely intentional, and this shows everything. Alexis answers my friends. When my friends say my username, they don't answer anymore. I've sent tickets several times now, and they haven't answered at all. This is unbearable. I just want what I deserve. I deposited yesterday too. I lost money again because of your false advertising. I'm sure your original games are completely manipulated.
If you don't solve my problem, I will file a complaint with all the authorities. I will also send an email to them, asking them to solve my problem, even though the license you got from Canada is clearly a lie.
I shared a screenshot of my deposits made 10 times and withdrawals zero here. You even pay users to leave positive reviews. This is illegal.
You can check all RTPs directly in the games for all slots and see that we have highest RTP settings enabled for all of them. The RTP of all our Originals is 99%.
Also, you are not Gold 1 VIP Level so you are not eligible for any lossback as explained before. I know of no other casinos giving lossback to users without any VIP level but if there are you are happy to use them.
Weekly Boosts are starting from Gold 1 too. Monthly Bonus unlocks with Bronze 1, which you haven't reached yet. You did claim instant rakeback. All of this is clearly stated on our website.
You told me several times that the VIP team would contact me, but you lied. I have bet $2,000 so far, but you only registered $350, which you are counting as 25% of the bet. This is a fraudulent act. All sites pay users a rakeback bonus, weekly, monthly, and even daily. Even for a $50 loss, they pay 10% to 15% of the lossback bonus. I made a big mistake. I was deceived by the Letgo team that was advertising your site. When I made a deposit, I saw that it was completely fraudulent and now I have a loss of $260. You should pay me back my damages. I deposited 5 times just because of the promotion of tripled deposits. I did not receive any bonuses. I must have lost all my money. Gambling is not about not doubling even one of the 10 deposits in a month. So this indicates manipulation and fraud on the site. I am not talking about slot games because slots are not for your company. You cannot cheat. But the original games that are for the site. It's Winna, you can manipulate it quite easily.
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