Winna Casino – generell diskussion (sida 15)

Hello, we don't usually allow Tg links here. It is stated in the rules; however, since it appears that players may be interested, I will put it this way.

Just please, do not post any others. Thank you for your cooperation.

Hej, jag tycker det är orättvist, herr Igor, att ni har avslagit mitt klagomål eftersom jag skickade ny information om Winna Casino. Jag tycker att ni avvisar alla Winna-klagomål. Mitt klagomål har pågått i tre veckor, och de fortsätter att ställa samma frågor. Ni är hårda mot vissa kasinon och skyddar andra. Faktum är att de inte riktigt försöker lyssna på mig. Ni är orättvisa; ni har bevisat för mig att ni skyddar Winna Casino eftersom detta klagomål har pågått i nästan två månader.

De nya meddelanden jag informerade herr Igor om var samtalet med kasinot daterat den 9 april. Kasinot erbjöd mig 200 euro. Jag skickade den nya informationen i denna fråga till herr Igor, och klagomålet är avslutat. Dessutom var detta avslag oberättigat. Jag kommer att rapportera hur herr Igor behandlade mig i denna fråga, som har pågått i nästan två månader med samma frågor.

Dessutom har herr Igor ignorerat mitt klagomål från allra första början, trots bevis på att jag nämnde mina spelproblem! Ni är väldigt strikta mot vissa kasinon, men mot Winamax blundade ni för denna mycket viktiga fråga, som herr Igor aldrig nämnde i klagomålet; jag skulle till och med säga att han ignorerade den. Så varför straffar ni andra kasinon i detta ämne?

Jag är säker på att historien om spelaren med 600 000 säger mycket om dig och det här klagomålet du stängde. Casino Guru skyddar många kasinon, eftersom ni straffar välrenommerade. Med tanke på era olösta klagomål och för att behålla ert rykte och de tjänster som kasinon gör, lyssnar ni inte längre på spelare.

Herr Igor avslutade ett klagomål om ny information. Plötsligt skickade casinot massor av meddelanden till mig. Jag svarade herr Igor om meddelanden från Winnak angående en återbetalning, och herr Igor svarade några minuter senare utan att ens läsa den nya informationen. Hans mål var helt klart att aldrig lyssna på mig. Han är alltid bekymrad över Winnak. Jag får intrycket att Igor och Winnak var hans enda mål! Att avsluta klagomålet så snabbt bevisar att Igor väntade på detta! Om herr Igor hade nämnt mina spelproblem hade det gått mycket snabbare. Istället föredrog han att fortsätta be om samma svar varje vecka för att försvara Winnak!

Hello, sadly the complaint was closed because of the unbearable number of emails or messages sent to the resolver. I just want to say that I understand how you probably feel, but the complaint requires time and patience, and players truly need to respect and cooperate. I'm sorry.

Hej Ms. Radka, jag förstår inte ordet "respekt" i den här frågan, eftersom Mr. Igor aldrig nämnde de viktigaste punkterna i mina spelproblem! Han avslutade mitt klagomål med ny information, precis som ni gör med andra angående Winna, jag tror uppriktigt att Igor inte tog hänsyn till de viktiga detaljerna. Dessutom är ni väldigt strikta mot vissa kasinon och väldigt överseende med andra!

Jag kommer att fortsätta hjälpa spelare att lämna in klagomål mot detta casino, och jag kommer att nämna Casino Guru. Jag hoppas att deras klagomål aldrig behandlas på samma sätt som ni behandlade mig. Var snäll och ta hand om era spelare och försvara dem på ett rättvist sätt. Ha en bra dag, Ms. Radka.

Well, I understand you feel dissapointed, but since the matter of closure was more than once explained to you, putting it into relation with any other complaint is not objective at all.

Of course, your complaint was closed without taking further "details" into consideration because the mediator has been flooded with all your responses. The complaint was not closed because the mediator "decided" that the casino was right, but because he could not work with you like this anymore.

The only thing required from complaining players is cooperation, nothing less.

I wish you understood that earlier. 🙏

Have a good day too.

Hej Ms. Radka, din kollega var orättvis, och jag tycker att det passade henne! Jag tänker inte upprepa samma sak. Jag hoppas att andra spelare kommer att behandlas rättvist när det gäller Winna. Ha en bra dag.

I am a player at Winna bookmaker. I made a deposit and placed only 4 bets (screenshots attached https://prnt.sc/wBTIa1Dy8FTs). After the very first partial withdrawal, my account was sent for review.

After 5 days of waiting, my access to sports betting was restricted, but—remarkably—I was still allowed to continue playing in the casino. In order to withdraw the remaining funds, the bookmaker required me to complete full verification (KYC). I provided all requested documents and successfully passed the verification.

Result:

After my identity was confirmed, Winna bookmaker voided all of my profits, allowing me to withdraw only the amount of my initial deposit. The deduction was explained as "fraudulent betting," however:

I did not receive any specific explanation of what exactly constituted the alleged "fraud."

The bookmaker does not seem to have an issue with my account, since I am still allowed to play in the casino.

My documents were accepted, and multi-accounting or identity falsification has been ruled out.

Evidence (screenshots):

Screenshot of the history of the 4 bets https://prnt.sc/wBTIa1Dy8FTs

Screenshot of the chat where they state that sports betting is prohibited but casino access remains available https://prnt.sc/FjyPP8bA4qZc

Screenshot of the notification about the cancellation of winnings https://prnt.sc/0OrtVn59ldWV

Claim:

I am an honest player. I consider the actions of Winna bookmaker to be an unjustified confiscation of my funds. I demand that my winnings be restored to my balance and that I be allowed to withdraw them.

Hello, I'm sorry to say this, but those casino threads and casino reviews are not accustomed to sports betting-related content. Therefore, I guess it would be best to create your own thread in the sports betting section of the forum and, for later purposes, find a website focusing sportsbetting. The way I understand it, askgamblers do some sort of SB complaint; maybe also their ratings somehow work with SB branches.

Hej, jag är just nu det senaste klagomålet mot Winna, och jag förstår inte varför ni ständigt ber spelare om bevis på sina spelproblem, särskilt eftersom spelaren kan bevisa sin självavstängning! För er information, jag lämnade själv denna information i mitt klagomål, vilket ni ignorerade under min medling. Casino Guru har en policy som bara passar dem. Winna måste betala er bra...

Hello Rebecca85,

Just as was mentioned in the complaint and also in this thread: your complaint was not rejected because you raised responsible gambling concerns or because you requested a refund.

The complaint was rejected because, despite previous warnings, the communication repeatedly became excessive and unmanageable across the complaint thread and direct email contact, which prevented the mediation process from continuing effectively.

We also want to note that the merits of the case were reviewed separately from your behavior. These are two different matters.

We understand that you disagree with the outcome, but repeated accusations that Casino Guru is being paid by casinos are false and unhelpful.

Further duplicate or disruptive posts on the same matter may be removed.

Hej Ms. Radka, mitt ärende är avslutat!! Det vore bra att ta upp spelarens klagomål, vilket jag tycker är mycket viktigt, eftersom Winamax agerar oansvarigt gentemot ansvarsfullt spelande!

Hello,

this thread is about Winna Casino, which led me to this particular complaint. Generally speaking, if there is another issue at hand, please lodge another complaint request; my colleagues will review it, of course. Thank you.

Tack, Ms. Radka. Jag vet mycket väl att inlägget handlar om Winna. Tyvärr har jag inget arbete att ge till dina kollegor, och tack och lov! Fokusera på Winnas nya klagomål. Jag önskar dig en härlig dag i detta vackra solsken.

Hello, no problem, just remember where you wrote on the forum, please. Just to be precise, you mentioned that "Winamax is acting in an irresponsible manner towards responsible gaming"; that's why I suggested the complaint. Winna compalint has been closed.

Hello there,

I signed up to Winna months ago, played there a lot, and eventually reached Gold VIP status. I was down nearly 10k when my account got closed.

The day it all happened, last Friday, they released both the monthly and weekly bonuses together. I didn’t have any balance in my account, and I received around 380 USDT. I placed some bets until I got up to around 875 USDT, then requested a withdrawal.

All my withdrawals had always been instant before, but this time they told me I had to wait. After 1–2 hours, seeing that it still hadn’t been processed, I cancelled it and submitted a smaller 300 USDT withdrawal, which was processed.

Then I submitted another 300 USDT withdrawal and kept placing some bets. This second 300 USDT withdrawal was declined, but this time the money wasn’t returned to my balance. I made another 100 USDT withdrawal request, and the same thing happened: declined, and the money was never returned to me.

At that point, I still had 300 USDT in my balance, and they removed that too. In total, between the declined withdrawals and the confiscated balance, they owe me around 700 USDT, actually a few dollars more than that.

Here you can see the withdrawal section:

It felt really strange, so I contacted their support and they told me their team would review this "technical error". Of course, there was no technical error.

From that moment on, they banned me from the chat. My messages still appeared as delivered on my end, but other users couldn’t see them. Basically, they silenced me so I couldn’t tell people what was happening.  (left my chat logged in, right winna.com real chat in incognito mode). Their previously fast support suddenly became unresponsive and slow, taking ages to reply. At that point, I knew where this was going.

This is the message they sent me the next day:

> "Hi there! I am so sorry fr the delay. I just got an update from our team. Please note that your account was closed and also the funds were removed as per management decision and cannot be reopened. This is final decision by them."

No further explanation. Just "haha, we took your money, fuck you."

Before anyone asks, all my bets that day were on liquid, or almost liquid, markets. Nothing weird happened, and those winnings were completely legit. If you don’t want me in your casino, that’s perfectly fine. Just pay me my money, close my account, and say goodbye. But not this way. Not with me.

Of course, I’ve already consulted a local lawyer I know, who also has a connection with a colleague in Costa Rica, and I’ve sent them a formal complaint following their own guidelines. In two days, we’ll start contacting my local gambling authority, their license holder in Canada, and begin legal proceedings in Costa Rica, while I share my story on every forum, review portal, and eventually on several websites we plan to create and promote.

If anyone needs more information or screenshots, I have the full chat history, all my deposits and withdrawals, and everything else related to my account.

I saw they threatened other users who complained with legal action. Well, IDGAF. That won’t work with me, since I have both the money and the time to deal with you.

And as a final recommendation: if you care about your money, stay away from these scammers.

Best regards, forum!