Winberry Casino – generell diskussion

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So far so good with this casino. (edit please read below) After writing this, they instantly started stalling and requesting dumb ID documents and making things up. SIGH

I won like $4000 and they have been sending payouts pretty quick. High rtp like casinos should. Good support. No stalling or bs.

Now I have verification before they start sending more money. Hope there are no delays.

Def a good new casino for people to try.

Only thing that sucks is max cashout $1500 per day but other than that this casino is def one of the better ones around. If they can get the word out, they will be a popular casino and will do well.

Hi LeMessican,

Congratulations on your great win, and thank you for the awesome feedback! 🎉 We’re delighted to know you appreciate our fast payouts and support team.

Please rest assured that our team handles account verifications promptly so you can receive your funds as quickly as possible. As for the daily withdrawal limits, keep in mind that as you progress through our VIP levels, your withdrawal limits expand to match your level!

Thank you for recommending us, and we wish you many more lucky moments! ✨

Great, I’m glad to hear you’re enjoying the casino so far and that you’ve already managed to make a withdrawal.

Hopefully the KYC process will be just as smooth and won’t cause any issues. I also saw that the casino replied to you, so fingers crossed everything goes well and you’ll be able to withdraw the rest without any unnecessary complications.

As for the withdrawal limit you mentioned, the casino says it can be increased as your VIP level goes up. That kind of system isn’t unusual, so I guess you’ll see how it works in practice as you continue playing there.🙂

@winberry rep.

Can you please have them verify my account so I can continue cashing out?

Support just told me it takes many days to verify my 2 documents. Thats weird. Every other casino takes 10 minutes and absolute most is 12 hours.

Your casino wants to make me wait days upon days for 2 documents to be approved lol.

Come on. Dont make me regret writing nice things about your casino

LeMessican, we completely understand your frustration — waiting for document checks when you're ready to cash out is really annoying, especially if you're used to faster processing times.

Our finance team has updated us that all documents are processed strictly in the order they are received due to security procedures. However, we've already requested them to push your verification through as quickly as possible. We’re keeping a close eye on your case and will update you as soon as everything is cleared.

We truly appreciate your patience in the meantime!

If you want them to see a notification, you can reply to their last post.

Just use "reply" button please because tagging like this @ won't work here.

Well I will be changing my review again if this isnt sorted soon. Im sorry but many days for a document verification is just stalling.

Ive been around for a long time and played for way over a decade. No casino takes days for this. The only ones who do are stalling.

We hear your concern loud and clear. While we strictly adhere to compliance procedures, delaying players is never our practice.

We truly understand how frustrating it is to wait, especially when you're eager to get everything sorted. Your request has already been escalated to our compliance team, and while documents are reviewed strictly in the order they arrive to keep things fair for everyone, please be assured we are doing our best to get to yours as quickly as possible. We really appreciate your patience with us.

I have deleted my review once again. And once this entire situation is resolved I will rewrite one.

Looks like I jumped the gun and was excited to write a positive review when I should have waited fully.

They rejected my selfie saying I need to upload it directly from my phone only and not send them a screenshot, saved item or download. Weird.

Then I submit a new one and follow their directions and then...

They made me wait 30 hours to reject the selfie saying my finger is covering a corner of the license im holding.

Ridiculous, overkill and absurd.

They approve my license by itself...then rejected the exact same document with me holding it super clear...because my finger is on one of the corners.

Really winberry? Whats the point on delaying and stalling and pulling these stunts? Hoping I get frustrated and play and lose? Weird strategy because I wont.

Im not totally off the bandwagon here but im def not impressed with the extremely strict verification process. Will keep this updated for users to read as this process drags on.

thank you

We hear you, and we totally get why you’re so fed up. Waiting for hours only to have a photo rejected because of a finger on the corner feels super frustrating and completely unnecessary from your side — we’d feel the exact same way in your shoes!

We’d like to address your points directly and transparently:

• Why the phone-upload rule? To protect both our players and the platform from identity fraud, our security system requires direct photo captures from a mobile device rather than uploaded screenshots or pre-saved files. This ensures the document is being captured live.
• The 4-corner rule for selfies: We know it feels incredibly nitpicky and overkill when a single finger covers a small corner of your ID, especially after the standalone document was already approved. However, our compliance standards are strictly binary: regulatory frameworks require that 100% of the document edges and security features are unobstructed, even when held next to your face.
• The 30-hour wait: Because every resubmitted photo enters the general processing line to keep things fair for every player waiting in turn, a re-upload unfortunately pushes the review back into the queue. We know waiting this long only to be knocked back for a minor detail is exhausting.

We promise you, there are zero mind games or stalling tactics here. We just want to get your account fully verified by the book so you can enjoy playing without any issues. Thank you so much for hanging in there with us while the team works through the queue to check your new photo!

Alright if this casino rejects my last document one more time I am filing a full out complaint against this casino and then staff here can see what this casino has been doing to me. And I will tell you one thing, it is outrageous.

It is truly hilarious and pathetic at the same time lol.

Just wait til I submit the complaint and you get to review everything they are doing to stall lol

LeMessican, we know you’ve been waiting for your documents to be reviewed, and we really appreciate you bearing with us while this is being sorted.

We’ve already reached out to the team and asked if they could take a look at your documents as soon as possible. For now, we’ve been advised that documents are reviewed in the order they’re received, so we just kindly ask for a little more patience while your submission is being checked.

We’ll keep an eye on things from our side and will let you know as soon as we have an update to share.

I would like you to justify what they are doing. Im a bigger depositor as you can see and the only thing you are doing is pissing me off so I never ever end up playing here again.

Your casino should be ashamed of itself for stalling and bs they are pulling. It isnt even like you are trying to hide it. You are doing the dumbest most obvious things ever.

Truly pathetic behavior.

I will be filing a complaint today and caisnoguru can see and deal with this bs.

Ok here is a detailed info on what this casino did to me.

Blocked account and requested verification. Ok whatever no problem.

Asked for front of license and selfie..only two options to upload those. Ok did it. Took 30 hours to review.

Document rejected. Didnt like hand placement on the license. Ok weird.

Resubmitted for another 30 hour wait.

approved. But then they asked for back of license. So I did the back of license on same table as they approved front of license. They didnt include this in the first upload section when I could have done it and saved atleast 4 days of stalling.

Each document 30 hours? Yaaaa.

Rejected. "Put back of license on different object"

Another 30 hour wait time.

Resubmitted.

Rejected. Picture is more than 24 hours old.

Resubmitted.

30 hours later approved.

They delay and stall verification to an outrageous insane amount of time that takes at least a week. They try to frustrate you, get bored waiting and play back balances. This is their obvious game plan.

Not a good experience at all.