I am submitting this as a formal complaintregarding the handling of my account and my repeated requests for permanent account closure.
I have repeatedly and explicitly asked WildRobin to close and block my account:
24 July 2026 – 21:27
I wrote:
"I deposit a lot manny please close my account"
30 July 2026 – 18:33
I again wrote:
"I have already asked you several times to close and block my account! This is the last time!"
I also informed you that I would contact gambling authorities if my account was not closed.
2 August 2026 – 13:52
I again wrote:
"Just close en block"
Later that same day, 2 August 2026 at 15:52, WildRobin confirmed in writing that you had received my request to close my account. Instead of immediately closing and blocking the account, I was asked to explain the reason for my request.
Despite my repeated requests, my account remained accessible.
Today, 8 August 2026, I was still able to deposit and gamble. I have lost approximately €2,000 today.
I consider this extremely serious, particularly because I had already repeatedly asked you to close and block my account.
I also have a Belgian gambling self-exclusion in place, because I have a gambling problem. I understand that a Belgian self-exclusion does not necessarily automatically apply to an offshore operator, but it makes my repeated direct requests to WildRobin to close my account particularly important. I want mu monny back from today!!!
