I think that because of the verification process. It looks like they delay everything as much as they can. Rejecting documents then not contacting about that, even if the document was fine imo.
Normal casinos verify your account and then withdraw funds. They belong in trash
yes they delayed my withdrawals for so long. they paid me but delayed it for 40-45 days.
there are so many casinos with much better quality and fast withdrawals so i would not recommend this casino.
I think that because of the verification process. It looks like they delay everything as much as they can. Rejecting documents then not contacting about that, even if the document was fine imo.
Normal casinos verify your account and then withdraw funds. They belong in trash
When exactly have you requested your withdrawal, and what was the reason for the rejection, please?
Please provide more details, so we can try to help.
I want to Pay out 800€ every Bonus played out so did the withdrawl and now they dont pay me cuz I used my mothers Credit Card wtf but the Money they kept and robbed me
is true scam they stole me 800€ cuz i did a 50€ deposit with my mothers Credit Card for deposit in Januarry 31… wtf but the Money payd them with the Same Card works?
Hey, well I think that in such cases it is necessary to read the Terms and conditions very well, where it is clearly written that always such things as payment methods or personal info and the like should be used only in your own name and not in someone else's. The casino is not liable for breaking the rules and although I believe you are angry, I hope this will be a lesson for the future because in every casino it will be a violation of the rules and the casino does not take every deposit. But when it comes to verification or withdrawal, that's when things like this are often investigated.
So what I would say is, watch out for the next time at any casino.
Exactly the same here.
deposited 60zl. Won 1,500zl. Not a lot. Was nearly 2 weeks to complete KYC due to stupid documents that don’t exist. Now it’s been 10 days and pay out complete, 6 days and nothing in my bank account, even tho it has disappeared from my account.
I do think this page is a complete joke and I highly recommend everyone not to play with them at all.
May I ask which payment method you used?
It is way too long to wait for the payout, I believe, so if you don't receive the money by Monday, maybe it would be good to file a complaint. 🤔
First I used Bitcoin what they rejected as I could give them a screen shot of my BTC wallet and name and address in one screenshot. As I don’t know where do that.
then I added my bank account. All have been processed and still nothing my end.
I asked them for confirmation and they said the department will email me it asap. It’s been over 24 hours and still nothing email.
this page is extremely bad.
Hej. Jag satte in 100 PLN, vann 600 och det är så mycket jag tog ut. Jag har väntat på pengarna i 5 dagar, jag skrev till dem i chatten och de sa åt mig att vänta. Förmodligen en bluff. 
First I used Bitcoin what they rejected as I could give them a screen shot of my BTC wallet and name and address in one screenshot. As I don’t know where do that.
then I added my bank account. All have been processed and still nothing my end.
I asked them for confirmation and they said the department will email me it asap. It’s been over 24 hours and still nothing email.
this page is extremely bad.
Hey there,
You may upload screenshots directly to the post if you like (picture icon in the upper bar post menu). However, since this is a forum and the complaint thread, I would like to suggest a different course of action.
Many casinos stick with free weekends for back office workers; hence, I would give it a few more working days since it appears you're currently waiting for an email from them. If the casino fails to address your issue in the next few working days, I would recommend filling out the complaint, as Romi mentioned.
We will be here, so just keep us informed, and then we can alter the plan. 🙏
Hej. Jag satte in 100 PLN, vann 600 och det är så mycket jag tog ut. Jag har väntat på pengarna i 5 dagar, jag skrev till dem i chatten och de sa åt mig att vänta. Förmodligen en bluff.
Hello,
I understand it is so tempting to say it is scam but that won't help you much in getting the money. Information can, on the other hand.
So, what is the full context of the events, please?
Is your account fully verified? Has the casino suggested any obstacles? Banking transactions are one of the slowest, so did you ask for a tracking number perhaps?
Anything related to the situation? I apologize for such an interrogation, but I aim to help you. 😉
Hej. Ja, kontot verifierades för en vecka sedan. Information om att pengarna skickades till mitt konto på måndagen kl. 12.30. 
Well, try to wait some more time if the casino has already sent the money. I wouldn't count weekends as working days only, so I believe you will get the money this week. Now that you have passed the verification, it is very important and I hope nothing will prevent it.
Did you play with the bonus or not? That's something else that might slow things down, but as I say, if the casino has already sent the money, then it should only be a matter of time before you get it.
Så jag spelade med bonusen, jag omsatte den och jag hade redan 200 PLN i riktiga pengar på mitt konto och jag multiplicerade det till 600 PLN och jag tog ut det, det tar så lång tid att en duva skulle nå mig snabbare med pengarna. Det är irriterande och om jag får pengarna kommer jag att radera mitt konto hos dem, de har alla mina personuppgifter.
I understand if it was close to 14 days and you didn't have the money, then we would try to help you if you were interested. I'm sure that won't be necessary.
When you have fulfilled the bonus we will wait to see what happens next.
I'll keep my fingers crossed.🤞
Hej. Igår fick jag ett mejl från dem om att mitt uttag av pengar hade avbrutits av tekniska skäl och återförts till casinots saldo. Jag behövde dessa pengar på mitt konto, detta är ett uppenbart bedrägeri, de borde ge mig ersättning för de moraliska förlusterna som uppstått med samma belopp, och de fortsätter att skriva samma sak i chatten. Jag står inte ut med dem längre. Jag tog ut dessa pengar igen, jag undrar vad de tänker nu, när jag får dem raderar jag kontot där, jag är trött på dem. 
I see that nothing has moved or changed, so I would probably go ahead and file a complaint.
If you are interested, here is the link. ⬅️
If you want to know what to expect from the whole process you can read it here.
Unfortunately, there is nothing we can do about the time horizon and you will have to keep waiting even though I know that is not what you want to feel. I would not want to be in a similar situation myself, but for the time being there is nothing more to be done.
I hope it will be sorted out soon.
Hey, I was wondering if you received all of your withdrawal? Furthermore I would Like To ask how the verification process was for you?
Hello,
And who did you ask, please? Feel free to use the reply or quote buttons so that others can respond directly.
Are you having a withdrawal problem? I'm just guessing based on your questions, but if you want to discuss it further, please do so.
Hi Radka,
Thanks for your reply, I‘m new here so I‘m still learning how to use this platform. At the Moment I don’t have a problem, I am just experiencing a long KYC process as many of the users here. I was just curious how it went for others. So at the moment everything is fine🙂
BR
Gratis professionella utbildningskurser för onlinecasinoanställda inriktade på bästa branschpraxis, förbättring av spelarupplevelsen och ett rättvist förhållningssätt till spelande.
Ett initiativ vi har lanserat med målet att skapa ett globalt system för självavstängning, som gör det möjligt för sårbara spelare att blockera sin åtkomst till allt onlinespel.
Du blir snart omdirigerad till casinots webbplats. Vänligen vänta. Om du använder en annonsblockerare, kontrollera dess inställningar.
