2 år sedan
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Syndicate Casino – generell diskussion (sida 2)
2 år sedan
Hello,
allow me to start with the KYC - it's truly amazing having such live feedback in almost real-time 🙂.
As far as I understand, the account is now fully verified, yet the casino is not going to send you an email containing this information, ok can be.
I also think that the process was quite quick, according to what I am used to from the player's complaints. 😀
I believe that Emily provided a few useful pieces of information, such as "Please note that, as I see in the system, in order to confirm and accept your ID, you need to upload a foreign passport or driver's license." and explained that you will be notified - I can understand that she can't go into more details because she is a live chat operator and the KYC is handled by a different department, but I got the impression that she tried to be helpful and responsive.
Sadly, I do not know how their system deals with the uploaded documents, but as I already wrote, I guess that those "unknown reasons" are just automatic notifications, only the support can tell more, I think. But it would be great if the message said: please use the correct format, etc.
Now we're getting to the cashout - this is a big " I don't know" you have already asked the casino about this am I right?
2 år sedan
Återigen, detta är normalt för dig 🙂
Sammanfatta:
ID-kort - avslagna två gånger begärt körkort
Körkort - avslagit en gång. Pass begärt
Pass begärt - jag vägrade ge dem det. Han sa att det räckte med att han skickade ett ID-kort och ett körkort.
Ikväll spelade jag medvetet alla pengar på kontot och fick omedelbart ett meddelande om fullständig verifiering av kontot. Jag behövde inte längre mitt pass. Kontot verifieras omedelbart. Med de dokument som jag tillhandahållit tidigare. Det var vad de väntade på. Jag vet inte hur du kom fram till min slutsats. 🙂
Ändrad av författare 2 år sedan
Automatiskt översatt:
1 år sedan
Greetings
What do you think about Syndicate Casino?
.. They do not confirm my identity in any way...
1 år sedan
Hello.
Sounds quite similar to the previous conversation I had with a player from Kazakhstan.
Care to provide more details? What seems to cause the problem in your case?
1 år sedan
They refuse to confirm the verification with the same documents that were successful at other casinos
1 år sedan
Still very similar. May I know which documents seem to be rejected and why? Are there any other options left?
Ändrad av författare 1 år sedan
1 år sedan
Utility bill and prepaid Master card
1 år sedan
And why?
Dold
Orsak:
personal information
Dold
Orsak:
personal information
1 år sedan
Your documents have not been approved All I have in this world is my balls and Syndicate,
and I don’t break them for no one.
Tony Montana
DOCUMENTS DECLINED It seems something’s wrong with the document (Screenshot_20230506_153356.jpg). Syndicate Godfather noticed that Please, upload a Bank Statement that shows the Card Holder's full name and the card number to proof us that this card belongs to you. .
We can’t pay you till you pass verification. Please contact our support team for more details.
Speak soon,
Syndicate Clan
1 år sedan
Your documents have not been approved All I have in this world is my balls and Syndicate,
and I don’t break them for no one.
Tony Montana
DOCUMENTS DECLINED It seems something’s wrong with the document (IMG_20230505_160225.jpg). Syndicate Godfather noticed that Cropped edges of the document, all edges must be visible .
We can’t pay you till you pass verification. Please contact our support team for more details.
Speak soon,
Syndicate Clan
1 år sedan
Kindly mind avoiding showing such documents publicly! It's not safe.
I suggest you ask the casino for a proper explanation.
Usually, for statements cropped files and screenshots are not allowed - mostly. The preferred format is .pdf
It would be good to know the purpose of the requested document to ensure it provides the necessary information. For example, as proof of address, the bank statement in the form of .pdf would be better than a picture of some post slip.
" Please, upload a Bank Statement that shows the Card Holder's full name and the card number to proof us that this card belongs to you. " I think you should do that the way you were suggested.
1 år sedan
I use a prepaid card... There are no statements here like in the parent bank
1 år sedan
Let me say that I reached €500 in this Casino... But since there was no approval of the documents... I continued to play... I guess they know the psychology of the players... Now I'm at zero... Maybe I'll make a deposit next time when I'm full confirmed... Not before...
1 år sedan
If you feel like you can't help yourself stop playing in such a situation I would strongly advise you to verify your account in advance. This is the best way to void unnecessary delays once you win. Every decent casino allows players to undergo verification per request.
Any chance to set up gambling limits while you struggle? It should prevent you from losing, I'd say.
2 månader sedan
My request for the withdrawal of the money I had won in the amount of $13000 was rejected even after submitting my identification details on 4 separate occasions. After sending emails to confirm my ID and complaining about the way I was treated, I was permanently blocked from my account and the $13000 I had won was confiscated. They obviously had no intentions of paying me even though I had provided identification documents. They didn't mind taking my money when I deposited funds into my account and lost.
Ändrad av författare 2 månader sedan
2 månader sedan
I already answered you here: https://casinoguru-en.com/forum/complaints-discussion/syndicate-casino-scam-warning#post-135751
let's please try to keep the conversation in one thread please. 🙂
