Starz Spins Casino – generell diskussion (sida 6)

😃 Hello, that's something!

In that case ,your bravery paints a completely unexpected picture! 👌

I dont see any reply from Munya?

Yeah, I think I know what you mean. I hate to guess, but do you remember how I mentioned the casino reply? The reply suggests the writer needed more instructions or was not aware of the KYC either; this likely caused more time needed to get what Munay asked from the casino in the first place.

I'm guessing, though. I'll leave the rest up to Munya; that's more practical.

And what If they dont reply? I mean, i picked this casino from casinogurus rrcommendations after all...

I understand where you're heading with this question, and it's a fair one. If they do not respond, the case will eventually be closed, as little can be accomplished without constructive cooperation. The casino has historically been responsive, and there have been no unresolved complaints. My colleagues, like everyone else, cannot predict the future, so if anything changes, so will the review.

In my opinion, the person who is currently responding in the complaint thread may not be directly familiar with such situations and may be from a completely unrelated team. Whatever happens, at least for now is in the hands of the casino.

But why is it unsolved, if The fact is i have 1500 euros on account and they refuse to pay? Im just trying to understand this process. What options i have left If they dont pay and reply?

Hello, I see the complaint is still open. That's not that bad, I would say.

The process is fully explained here 👈

I'm, however, convinced your question is more about the general fairness and possible solutions for unresolved cases; well, it's in the article too.

In any case, if the casino fails to provide enough data to support its decision to deny payment, whether due to endless waiting or a clearly stated reason, the case will be closed as unresolved. The same goes when the casino turns to be unresponsive. Just as I mentioned, we try to resolve situations through mediation, which requires both sides to cooperate. When casinos do not cooperate, we alone cannot do much to change that. Every unresolved case affects the casino review. The effect depends on the disputed amount and the number of black points awarded for unresolved cases.

We are not that far, though.