Starda Casino – generell diskussion

Om du vill diskutera något relaterat till Starda Casino – det kan vara spel, bonusar, betalningsmetoder, problem med ditt konto, ansvarsfullt spelande eller något annat – kan du göra det här.

du kan inte spela med euro, men med ryska rubel? Är de inte uteslutna från iban? tycker jag är väldigt konstigt

Well, quite a question for support, I'd say. 🤔

I found that "On 26 February 2022, Cyprus, Italy, Hungary and Germany confirmed that they would not block the Russian exclusion from SWIFT."

I take it as a ban for the organizations set in "unfriendly countries", not for currency. Not the expert myself though.

Kasinon är bedragare. De har torterat mig i en månad nu. Jag skickade alla bilder - de accepterade bilden. Och de ber om för mycket bilder. Selfie med TIN, selfie med födelsebevis, selfie med SNILS, passfoto, selfie med pass! Absurd! Så många dokument. De kanske skulle ta ett lån åt mig? Och de sa att du kan göra ett uttag, allt är bra. Och vad tror du hände? Självklart kom inget ut! De ljög uppenbart! och de sa att en extra kontroll behövs 72 timmar! Ni förstår alla att det senare kommer nya skäl att inte betala! Sedan säger de vänta ett år och så. Och allt är för $80!!!! Kasinot är i konkurs!

Hello there! I'm so glad you've found this forum and come here! I truly think the casino must have quite a good reason for such excessive demands - withdrawal is worth $80? That's close to "ridiculous".

Can't speak on behalf of the casino, but if the casinos suspect you of some kind of fraud, I would expect a verification call instead.

I unintentionally found you're using VPN software pretty often changing the countries, due to that, you may (not saying you are) seem suspicious to the casino, perhaps. Just a thought.

Good luck with the complaint, and keep us posted!

Sätt in €25 och vann €11843. Pengar var där på nolltid, minst €1000 överfördes till kontot fyra gånger om dagen.

Jag har aldrig vunnit så mycket pengar.

Hi there, and congratulations!

That's indeed a very interesting sum, given the value of the deposit. 👍🙌

In such cases, it is usually divided into several payouts that meet the withdrawal limits.

So, 4 parts made it home, and the rest is on the way, I guess. 4k per day is not so bad, I'd say. I mean, I'm glad you picked a casino with very reasonable withdrawal limits.

Sometimes players do not care much about the limits in advance and then become angry when they hit big and must wait several months to get the full amount. 🙂

Alla delar kom hem, de delades bara ut.

Eftersom jag bara kunde överföra €1000 per uttag och bara kunde göra 4 uttag per dag.

That's probably the first time I hear about a rule of 4 withdrawals per day. Anyway, I'm glad it ended up well for you 🙂

Hello.

I think it would be good to clarify that self-exclusion is a responsible gambling tool designed for players struggling with control or facing gambling harm. In practical terms, it involves blocking the player's account and personal data, preventing further play.

It usually goes hand in hand with declaring a gambling problem in order to close the account as soon as possible. Closed accounts are not meant to be reopened. Here comes the word "exclusion" It's designed to be permanent.

In light of that, I understand the chat operators might be confused.

Players might want their accounts to be closed right away, even if there is no risk of an unhealthy temptation. In such a case, the account might be reopened in the future.

What you were seeking is sort of a cooling period, a time you want your account to be frozen. But soon after, you are allowed to get back and continue playing. Am I correct, please?

On the other hand, I can't say I understand Freya's response. Since I'm not familiar with the whole background, I find it a bit confusing.

As a result of her action, though, your account was closed permanently, which is not what you asked for, I'd say.

And here comes another issue, If I may guess, I'd say she purely focused on the fact that you had opened two accounts, but she also, let's say, overlooked the context.

Well, may I know whether you've gotten your full balance out of the casino, please? Because if not, I'm quite convinced submitting a complaint won't be a mistake. As I say, I'm not fully familiar with the whole situation, yet a little investigation won't hurt, especially if you have some doubts.

Are you up to one?

The casino reached out to me. This issue was resolved.

Perfect so I'm glad that everything turned out well in the end. 😊👍

Are you going to stay in this casino even though there were such problems or are you going to move elsewhere ? 

Jag är nöjd med kasinot.

Supersnabb verifiering och uttag inom 20 minuter.

Jag stannar här nu.

That's perfect. I think it would deserve a review, so if you're interested you can do so here. 😀😎👍

As for the withdrawals, what method do you use to collect the money ? 

De betalar inte ens för det första uttaget. De är bedragare. Du kan se att i chatten skötaren fattar besluten, vilket gör allt väldigt misstänkt!

Hi, did you have a problem in this casino too and they didn't cash you out here ? Do you know the reason ? Please tell us a bit more so we can ty to help you. 

So do I understand correctly that you requested a withdrawal for the amount you haven't had in your account, and they paid it? Very strange indeed. Luckily, they fixed it right away. Now you just need to wait until the amount is back in your account, and only then will you be able to request the right amount to be withdrawn. Make sure to let us know how all this is going.

Jag betalade via banköverföring i fredags och har fortfarande inte fått mina pengar på mitt konto. Den debiterades dock från banken

Skicka en kopia av insättningen/kontoutdraget till kasinot.

Have you contacted the casino about this problem? I would probably try to notify them as well and they will probably ask you what the other player sent. 

Will you please try and let me know how it turns out ?