Spybet Casino – generell diskussion (sida 4)

Som sagt, jag förlorade alla mina pengar.

I see, and I understand where this feeling comes from. A week is quite a long time; however, when a player wins big, it could be the reason for certain delays. Well, it is not certain what happened or why, and I get it must be difficult to accept.

Let's say that if you ever have a similar experience, which I hope you don't, we might be able to help if you don't lose the money for more than 14 days as a start.

Simply put, there are things we can do for you, but they all take time.

I'm sorry it ended like this.

Hej allihopa. Klagomål angående Spybet Casino. Vann en jackpott på 10 000 € den 9 februari. Idag avbröt de spelet och spelade bort de sista 500 €. Det är omöjligt att få utbetalning. Bara ursäkter och tomma löften. Håll dig borta från detta kriminella etablissemang.

Hello, I get it must have been hard... Well, if there are still some winnings left on your account and the casino is not meeting announced withdrawal limits, you may consider complaining. Let me know if I understood the events correctly; please, maybe there is something Casino Guru can do about it.

Hej. Tack för svaret. Jag ville bara varna andra spelare om det här casinot. Jag jobbar redan på ett till. 2500 euro. Det har "bearbetats" i en vecka nu. Artigt, men bara avstannat. Och avbokningsknappen blinkar alltid starkt. Och ja, Spybet höll sig inte till uttagsgränserna. Det rapporterades till och med som en eskalering. Men jag spelade ändå bort allt. Inte casinot. Casinots beteende är illa, men jag spelar fortfarande.

Hej Robert

Hi Robert.

I got it; just in case you ever need a backup, do not hesitate to reach out or complain directly.

Hope you're going to collect more positive experiences, though. 🙂

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Hej, jag vann turbo slots 81 spin+ bronze jackpot på casinot här, men spelet kraschade efter vinsten och gav ett felmeddelande och när jag återvände till spelet lade det inte till några vinster till mitt konto. Tack, här är reprisen.

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Åh, det skulle irritera mig även om jag vet att ibland bara uppstår tekniska problem och det inte finns något man kan göra åt det.

Har du försökt kontakta casinot och förklara situationen för dem? Om så är fallet, sa de att de skulle undersöka saken eller fick du reda på något? Det skulle nog vara det första jag skulle göra och vänta på en förklaring.

God dag, jag försökte kontakta casinot och i en vecka säger de samma sak om och om igen att det håller på att lösas och fortfarande ingenting.

Det finns möjlighet att lämna in ett klagomål till oss, men oavsett vilket, om casinot undersöker det med spelleverantören, måste vi vänta på det också. Det viktiga är att de verkligen gör det.

Jag lämnar beslutet till dig, men vi får ha tålamod.

och hur kan jag öppna ett klagomål hos er? Jag har väntat i över en vecka och ingenting händer, hur lång tid kan det ta?

Här är en länk där du kan öppna den och här är en guide där du kan ta reda på vad du kan förvänta dig av ett klagomål.

Jag kan inte säga exakt hur lång tid det kan ta, casinot borde kunna svara på det. Men jag tycker inte att en vecka är en särskilt lång tid.

Anyone else who also played at spybet Casino(novaforge ltd)? I have recently noticed they have shut down operation. I have loads of money that still needs to be withdrawn. What is the chance i will get my money or will they disappear? 

i had a look at casinosecrets.lol, but only found kingmaker, playzilla, vegasino. Who is i believe related to spybet as i dealt with the same VIP managers across al 4 platforms. It seems that there is absolutely nothing to be found about spybet on casinosecrets.lol.

Any advice or assistance is welcome. Thank you in advance.

Anyone else who also played at spybet Casino(novaforge ltd)? I have recently noticed they have shut down operation. I have loads of money that still needs to be withdrawn. What is the chance i will get my money or will they disappear?

Hello, that's a fair question and certainly a surprise from the operator; yet, in my opinion, it's crucial to get in touch with support as informed. Based on their response or course of action, we can conclude what's likely to happen next.

Hi Radka,

I have emailed them on the 8th of October and no response as of yet and the VIP manager does not reply to my messages.

So i am still patiently waiting for a reply from them.

I would also like to ask whether Casino Guru has come across similar situations in the past where an online casino shuts down its operations, informs customers that they should email support if they have outstanding funds, but the customers never end up receiving their money.

Just to clarify, I do not have any pending withdrawal requests. I had a substantial balance of €66,761.25 in my SpyBet account when the casino announced that it was shutting down. I have screenshots showing my account balance as evidence.

I would be particularly interested to hear from anyone who has experienced a similar situation, or whether Casino Guru has handled complaints involving casinos that closed under these circumstances and failed to return customers’ remaining balances.

Thank you in advance for any information or advice.

Hi Will96,

You know we have many experiences with casinos whose business was shut down without prior notice or with casinos that keep accepting new registrations and deposits while the rest of the page is dead. However, I would not go that far, since we do not know the details just yet.

It's fair to say that we don't have special skills in collecting withdrawals from closed casinos; our mediation relies on communication, which is in most cases not possible when the brand is no more active. Just as I said, though, I would not go that far ahead just yet.

What we already know is that the casino is unfair and problematic with specific withdrawals. Your previously unresolved case helps, by the way. I mean this one 👈 To be honest, to me, it seems like the casino won't particularly allow you to withdraw; otherwise, we would have a forum and complaints full of other players with delayed withdrawals, or at least someone else would complaint too. This is really a weird situation but I would definitely stop deppositing in this casino, if I were you.