Spirit Casino – generell diskussion

Om du vill diskutera något relaterat till Spirit Casino – det kan vara spel, bonusar, betalningsmetoder, problem med ditt konto, ansvarsfullt spelande eller något annat – kan du göra det här.

If like to know when the money I won from spirit casino will go into my nominated bank account..kind regards

Hello, hopefully soon enough but in order to get specific details, please ask the casino chat or support worker. So you have this option, please?

Casino Spirit är det sämsta casinot jag någonsin spelat på.

Inga bonusar ges trots att man går upp i nivå.

Du vinner praktiskt taget ingenting. VIP-chefen kontaktar dig bara några dagar senare. Det finns aldrig några extra bonusar för VIP-medlemmar. Inga VIP-free spins.

Supporten svarar inte, de fortsätter att lura mig och säga att jag fått bonusarna, men jag fick inte två nivåökningar!!!!?

Du vinner helt enkelt ingenting där.

Detta casino manipulerar spelautomaterna; jag såg det själv.

Jag har fått nog, jag tänker inte spela där längre.

Hi Tanja, I can understand why you're frustrated, especially if you levelled up twice and expected certain VIP rewards that never appeared in your account, while support is telling you they were already credited.

That part is quite specific and should be possible to clarify. Do you know exactly which bonuses or rewards were supposed to come with those two level increases? If you have screenshots showing the VIP levels, the promised rewards, or your bonus/account history, they could help to show what was expected and what was actually credited.

As for the claim that the casino manipulates the slot games, I would be careful with that conclusion. Poor results or long losing periods alone aren't enough to show that a game has been manipulated. If you noticed something specific happening in a particular game or round, though, please tell us what exactly happened and which game/provider it involved.

I can also understand why the slow responses from your VIP manager add to your frustration. If you've decided not to play there anymore, that's of course your choice, but I would still be interested in understanding what happened with those two missing VIP rewards.

Ett tag kunde jag inte komma åt nivåerna, så jag kunde inte kontrollera vad jag hade rätt till när jag nådde nästa nivå. Ibland var det poäng eller free spins, och andra gånger nådde jag nivå 10 men fick inte €30!

Sedan kontaktade jag kundtjänst via chatten. Inledningsvis sa de att det ibland tar längre tid för bonusen att krediteras och att jag borde ha tålamod. Sedan hände ingenting. Så jag frågade igen, och den här gången sa de att det var felaktig information och bonusen krediterades. Ingenting kom. Jag är trött. Sedan är det denna oändliga väntan hos VIP-chefen. Dagar senare får jag äntligen svar, inga extra bonusar trots många insättningar och förluster, inga VIP-free spins, ingenting alls. Nu får det vara nog! Du borde verkligen undersöka detta. Enligt min mening har detta ingenting med VIP-status att göra! Du får mycket pengar från oss!

The €30 reward connected to reaching level 10 is probably the most important part to clarify here.

If that amount was shown as a specific reward for reaching the level, then it is quite different from simply not receiving additional VIP bonuses or free spins. In that case, the casino should ideally be able to show when and how the €30 was credited to your account.

What makes the situation more confusing is that you were first told to wait because the bonus could take some time, and later told that this information was wrong and that the reward had already been credited. If you cannot see it anywhere in your balance or bonus history, I can understand why that explanation doesn't make much sense to you.

The extra VIP bonuses are a slightly different matter, since casinos can generally decide which discretionary promotions they want to offer to individual players. But a clearly displayed level-up reward should be treated separately from those optional offers.

So I would mainly focus on whether Spirit Casino can provide a clear record showing that the €30 level-10 reward was actually added to your account.

If not, then I don't know if VIP is something valuable at this point.

Jag känner mig fullständigt lurad av det här casinot, särskilt eftersom jag har satt in så mycket pengar och nästan aldrig får tillbaka något – nästan aldrig. Jag är van vid att det är annorlunda på andra casinon. Det är bara en ren bluff.

Om dessa 30 euro inte krediteras kommer de inte att se en cent till från mig.

I understand. VIP programs can differ quite a bit from one casino to another, but I probably wouldn’t keep depositing or playing at a casino where being a VIP gives me almost no real benefits and feels practically the same as being a regular player.

Definitely let us know what happens with the €30 and whether you manage to get the situation resolved.

And if it can’t be sorted out, I certainly wouldn’t be surprised if you decided to leave the casino altogether.