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I joined this casino. Iâve asked to be self excluded numerous times as I donât want to belong to them and they just ignore me help!
Hello,
I guess that the way how you asked to be self-excluded matters as well. How exactly did you try to do that please? It's a serious matter and I want to know the details because we rated the casino's responsible gambling tools as good.
I believe that there must be a proper section in casino terms and conditions advising players on how to proceed. Did you find it, please?
They say to contact their support team. I contacted support team who said they canât close it, they would send a request through. It didnât get closed. I emailed 6 times and still not closed it. I stated I was a gambling addict and still kept it open
This is not good. When a player mentions the gambling problem, the casino should do its best to close the account. Have you checked the spam folder or promotions folder, please?
I guess you should submit a complaint about this, but the casino is unlicensed and the reputation is not the best, so I'm eager to see some development.
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