Spininio Casino – generell diskussion

Om du vill diskutera något relaterat till Spininio Casino – det kan vara spel, bonusar, betalningsmetoder, problem med ditt konto, ansvarsfullt spelande eller något annat – kan du göra det här.

Detta casino vägrar att stänga mitt konto trots att jag har mejlat dem tre gånger att jag vill stänga mitt konto på grund av ett spelproblem.

Hi, that’s certainly something that shouldn’t happen at a casino. If a player asks to close their account because of a gambling problem and receives no response or action, I can understand how frustrating that must be.

How long has it been since you asked the casino to close your account? That’s important to know as well.

When gambling addiction is involved, the casino should act as quickly as possible. We do allow some time for them to handle the request, but that period should be short. The closure may not happen the moment you contact them, as they need to receive and process your request. However, they certainly shouldn’t ignore you or leave it without any action.

Please let me know how long you’ve been waiting, and we’ll see whether we can help.

Jag har väntat i två veckor. Jag har tydligt förklarat anledningen för dem och för en vecka sedan fick jag två svar. I det första meddelandet frågade de efter anledningen och i det andra bad de mig skicka meddelandet till en annan e-postadress. Jag skickade omedelbart meddelandena igen och berättade ÅTERIGEN TYDLIGT anledningen och nu har jag väntat ytterligare en vecka. Jag har märkt att kasinon med en viss licens inte är villiga att stänga spelarkonton.

Two weeks is a concerning delay when you’ve clearly explained that you have a gambling problem, including another week after contacting the address they specified. This isn’t a situation where I’d suggest waiting out the usual withdrawal or verification timeframe.

Can you still log in, deposit and play? Have you deposited or lost any money since your first clear request?

I’d recommend submitting a formal complaint about the failure to self-exclude you. Keep the original emails, the casino’s replies and the message sent to the alternative address, as their dates and wording will be important for the review.

In the meantime, please protect yourself without relying solely on the casino to act. Consider gambling-blocking software such as BetBlocker and ask your bank whether it offers gambling-payment blocks. Gambling Therapy also offers support if you’re finding it difficult to stop.

Hej, jag kollade precis och casinot har stängt mitt konto, de har bara inte skickat något mejl om att kontot har stängts.

I’m glad the account is now closed. A confirmation email would have saved you the uncertainty, especially after you had already followed up several times.

It would still be useful to get written confirmation that the closure was recorded as self-exclusion due to a gambling problem, rather than an ordinary account closure.

One point remains unclear from my previous question: did you make any deposits or lose money between your first clear request and the actual closure? Closing the account now addresses access going forward, but any losses during that delay would still be relevant to assessing what happened.