Spinbara Casino – generell diskussion (sida 32)

I would recommend being patient, just as you mentioned yourself. We give casinos 14 days to pay out players, and if that doesn’t happen, we’ll try to help. If there’s a delay, it’s understandable that you don’t have the money right away, and I’d say that since you’ve been receiving your money normally up until now, I’m confident you’ll get it this time as well.

Fick du tag i dem? Jag sitter i samma sits.

Hi, I'm sure the player will get in touch once they receive the money.

Looking at your situation, how long have you been waiting for the money? 

Det har gått 5 dagar och de sa att det skulle ta 1 till 3 arbetsdagar att behandla. Jag har 3 uttag på 500 euro vardera och fortfarande ingenting. Jag måste fortsätta ta ut pengar, men eftersom det maximala antalet är 3 väntande uttag kan jag inte det, och situationen börjar bli lite oroande.

Yes, I understand that if they set a deadline, the player expects to receive the money by that time. That’s why I don’t like it when a casino does that and then fails to follow through. I hope you’ll eventually get your money, but you’ll have to wait for it. Sometimes this is a common delay due to the payment method or other factors. 

But we have to be patient.

If nothing happens and two weeks have passed, be sure to get in touch and we’ll try to help you.

Inget än. Min kontoansvariga säger att verifieringen är klar och att de är i leveransprocessen. Jag publicerar uppdateringar så snart jag har dem.

Spinbara Casino hasn't been processing premium withdrawals on time. Some people have been experiencing delays for over three weeks now, and complaints about this casino are growing every day. I believe the casino guru team should address this issue.

Hello, based on what I see in your case, you're also experiencing withdrawal delays.

Could you please clarify what you mean by "premium withdrawals"? Is that some kind of VIP feature or a special withdrawal processing option? I’d appreciate a short explanation so I can better understand the situation.

Of course, I can see that you’ve been waiting for several weeks, which is not really normal or standard. My question is whether you had any successful withdrawals from this casino before, and whether you had to go through verification, or if there was anything specific that might have caused this delay.

Did the casino provide you with any explanation at all?

Good afternoon. This is what the translator told me about the premium. I waited 14 days and received nothing, and I lost everything. Previously, everything always arrived within three business days. You can see how many complaints have been opened with delays recently. They write that we have experienced delays with payments, but I don't believe they're deliberately stalling for time so people lose their winnings. I think you should do something about this casino.

I'm sorry to hear that you ended up losing your money.

The most important thing would have been to wait and open a complaint on our website so our team could try to help you. If the casino failed to resolve your case, the complaint could have been closed as unresolved, the casino would have received black points, and its Safety Index would have been lowered.

By continuing to play and losing your winnings, you unfortunately made it much more difficult for us to help. From the casino's perspective, there is no longer an outstanding withdrawal to investigate.

Player experiences are always important to us, but they also need to be supported by a completed complaint. That's one of the main factors that can affect a casino's Safety Index. If a casino repeatedly fails to resolve player complaints, it can have a negative impact on its rating.

So if you ever find yourself in the same situation again, I would strongly recommend not canceling your withdrawal or continuing to play. Instead, keep the withdrawal pending and let us help you through the complaint process.

I requested a withdrawal from this site today, and I was told it would take 48 to 72 hours. Do they always require identity verification and delay payments? I’ve become worried after reading the reviews.

Can I get help if I run into any problems?

Hello, I definitely would not rely solely on the fact that the casino advertises on its website, or told you directly, that withdrawals are processed immediately or within two or three days.

The first thing I would say is that if you run into any issues, you can contact our team and we will try to assist you.

We generally give casinos up to 14 days to pay out player withdrawals, so I think you are still quite early in the process. You mentioned that you only requested the withdrawals two days ago, and since there was a weekend in between, I would not really count those days as full processing time, because many casinos do not process withdrawals during weekends.

Regarding verification, this is a normal part of the withdrawal process. Casinos can request verification when a player makes their first withdrawal, but sometimes they may also ask for additional verification even if the player has already withdrawn before. So I would not consider this unusual by itself.

Of course, verification can also extend the processing time. If the casino has requested any documents or additional information from you, I would definitely provide them, because if verification is required, you will usually need to complete it before the casino can release your funds.

Jag ville öppna en tvist med dessa sajter Spinbara / RTbet / dragonia, de är alla en del av playID. I praktiken flyttade jag pengarna från playID-appen till dessa sajter. I praktiken gav de mig de första 500 och sedan stängde de alla konton som var under granskning samtidigt utan giltig anledning och därför ville jag ha förtydliganden om varför de stängde det för mig.

Jag skulle vilja veta ett omedelbart svar

Hi, then you’ll probably need to file a complaint, since the casino hasn’t told you anything. If your account was under review and the only thing that happened was that your account was eventually blocked, without anyone telling you anything or sending you an email, then the only way we can try to find out what happened is by contacting our team.

Did this happen in all three of the casinos you mentioned? Do you have even the slightest idea why this might have happened? Did you go through any verification process, or perhaps play with bonuses, or anything similar that might have caused the casino to become suspicious?

Nej, det enda jag gjorde var att spela regelbundet, precis som jag gjorde med Bassbet som sa samma saker till mig under samma period som de blockerade mig för, men till slut avblockerade de mig istället, utan dessa.

Kan du ge mig råd om vad jag ska göra?

Okay, and what reason or term did they give you for blocking your account? I can see that you have an open complaint with Bassbet, and if you’re having similar problems with the other casinos as well, I would recommend opening complaints with them too.

Detta är följande e-postmeddelande: Vi vill dock informera dig om att ditt konto, efter en noggrann granskning av vår administration, har stängts permanent. Denna åtgärd vidtogs i strikt enlighet med avsnitt 9.1, 9.3 och 9.4 i våra villkor, vilka ger ledningen rätt att stänga konton baserat på specifika administrativa eller efterlevnadsprotokoll.

Detta beslut är slutgiltigt och kontot kan inte öppnas igen. För ytterligare frågor gällande villkoren, vänligen kontakta oss via e-post eller livechatt.

Jag har inte brutit mot några villkor,

låt mig veta vad jag ska göra

Hi I would also complain against this casino especially if more casinos has been closing your account the same way. Could be related, in the end. So better to have all those closurers on the table.