SlotsAmigo Casino – generell diskussion (sida 2)

Yes, it’s real money—it wasn't a bonus... In fact, if they realize they gave me this money by mistake, they’re free to take it back without any issues.

I only made one deposit, on August 25th, using Bitcoin; obviously, the payment isn't instant,

but the funds arrived in the account on time, without delays. The mistake isn't mine... Anyway, the withdrawal is still pending, and the cancel button is still there... I'll keep you posted.

If you have any other questions, I'd be happy to answer them.

I know a lot of casinos, so I'm happy to help if I can :)

Sure. If this was a mistake on their side, then I think you’re approaching the situation responsibly.

Definitely don’t play with that money, as that could only make things more complicated. I’d probably also let the casino know that they may have made a mistake. Alternatively, you can simply continue waiting and see what happens with the withdrawal.

If I have any more questions, I’ll definitely ask. For now, though, I don’t have any, so we’ll need to wait and see how the situation develops.

Yes, actually I'm just waiting for something to happen... I'll keep you updated when it does.

Alright.

Fingers crossed. 🤞🍀

Hi, they sent this a little while ago

(It could also be my fault that I only uploaded the identity document)

Dear Giuseppe Billeci

We apologize for the delay in approving your withdrawals, due to an update in our system, our regulators require to perform the identification procedure to further process your withdrawals. It is necessary to send the following information to this email.

1. Photo of Bank Card: A photo of the bank card used for the deposit, with a selfie showing the card.

2. Photo with Passport (or ID): A photo of you holding your passport (or ID card) near your face, ensuring all data is clearly visible.

3. Passport (or ID): A clear photo of your passport (or ID card) with personal details visible, along with another personal document of your choice (such as tax certificate, insurance certificate, driver's license, birth certificate, etc.).

4. Source of Wealth: Payslips or documents showing the origin of the deposited funds, such as a letter from your employer or business.

5. Gaming Account ID: The ID from your gaming account, usually found in the upper right corner under the "Personal Account" button.

6. Utility Bill: A recent utility bill (electricity, gas, etc.) with your name and address, issued within the last 30 days.

7. Bank Statement: A recent bank statement with your name and address, issued within the last 30 days.

8. Proof of Address: A document verifying your current residential address (e.g., lease agreement, government letter, or a recent bank statement).

9. Selfie with ID: A selfie of you holding your official identification document (passport, ID card, etc.) to confirm the ID is yours.

10. Proof of Income: Documents like tax returns, payslips, or employment verification letters showing your source of income.

11. Transaction History: A screenshot or document showing recent transaction history from your bank or gaming account, supporting your deposit or withdrawal activity.

After providing the necessary documents, please allow up to 15 working days to fully review.

Yours sincerely,

SlotsAmigo Payment Team

Sure, thanks for the update. So if I understand correctly, you now need to provide all of the additional information and documents you mentioned here, right?

It does seem like quite a lot, but I don’t really see anything particularly unusual among the things they’re asking for. Most of it looks like fairly standard information that can be requested during verification.

So if you still need to submit some of these things, it looks like you’ll probably have to wait a bit longer for the verification to be completed, especially since they’re also saying they need up to 15 working days to review everything.

If you’re okay with that, then there probably isn’t much else to do for now except cooperate and wait. If you’re not comfortable with how the process is being handled, the option of submitting a complaint with us still stands.

Honestly, they can forget about all these documents.

At other casinos, I’ve managed to withdraw several times without sending any documents.

Usually, they just ask for an ID, proof of address, and sometimes proof of the deposit wallet...

...that’s the most they’ve ever asked me for so far...

To be honest, after uploading my ID and seeing how unprofessional the casino was, I actually thought about deleting the documents... playing through the money, and closing my account... but you can't do that. Yesterday, I uploaded a recent utility bill for proof of address and went on chat to find out exactly what was missing... and you know what the answer was? "Send an email, we don't know..." As usual, they really piss me off—thumbs down and negative feedback from me...

I sent an email to find out exactly what's missing.

I'm waiting for a reply to see if they really want all this stuff... it's just ridiculous. If so, I'll file a formal complaint... I'll cancel the withdrawal and pull everything out... waiting for the email reply now. Talk soon.

Hello, I just wanted to pop up and say that I understand that previous experiences with other scasino were different, and while facing more thorough checks, we aim to consider anything less convenient somehow out of the ordinary, even if it isn't. Not talking about possible delays though, that's a bit of a different story, I wager.

I also understand playing out the money just being done with it; I may feel satisfied at some point. Sure, why not? Whatever suits you.

Still, I want to clarify that life chat operators' competencies differ from support workers, so it's not standard for live chat to resolve KYC without support first reviewing the documents. I know very well how that might sound, but chat operators really have a different line of work; that's why many people think they can be exchanged for bots. Not funny at all. if may say so.

I respect your opinion and experiences and will be here if you perhaps change your mind and lodge the complaint.

Good morning. Yes, last night I received the same email—they really do want all those documents—so we can go ahead with the complaint... if you can tell me how to do it, since this is the first time I’ve taken this kind of action.

Here’s the link where you can submit a complaint.

You’ll just need to fill in the required fields and describe what happened. It’s fairly straightforward, find the casino, explain the problem, provide the relevant details, and then wait for the complaint to be reviewed.

Once our team gets to it, the complaint will either be accepted and opened, or closed with an explanation of the reason.

You can also check this guide, where you’ll find more information about what to expect from the whole complaint process.

Thank you very much; I will take care of completing the paperwork as soon as possible!!!

I’m Italian, but the claim form lists Norway and won’t let me change it. Also, it’s strange—it won’t let me type in the problem description; it’s as if the text gets deleted automatically. I’ve never encountered a problem like this before.

Okay, can you please try to submit a complaint form an anonymous/incognito tab in your browser? 🙂

That should fix an issue you have.

Hi, I filed a complaint last night and received two emails today: one confirming the case was opened, and a second one responding to the complaint. On second thought, I forgot to attach an important photo showing the list of documents they requested. Is there a way to add it or send it to the person handling my complaint?

Hi, don't worry about that; it happens but we have that covered for players. Now, you should have an email with a direct link to the complaint attached in your mailbox since the timer is now on your side. The only thing needed is accessing the accepted complaint through that link and responding with all attachments you can add, or you are welcome to forward important emails to the mediator too. Whatever is better for you.

You may also get to the complaint through this link 👈 If it helps.