4 dagar sedan
Om du vill diskutera något relaterat till Slotoro Casino – det kan vara spel, bonusar, betalningsmetoder, problem med ditt konto, ansvarsfullt spelande eller något annat – kan du göra det här.
Slotoro Casino – generell diskussion
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4 dagar sedan
I had been playing at Vulkan Vegas for six years without major issues, so I trusted the promotional message they sent me this week inviting me to try Slotoro Casino. I accepted the offer, deposited a significant amount of money, and uploaded all the required documents for ID verification.
After some time, I won around €600 and requested a withdrawal. That’s when the problems started. They suddenly asked me to upload my verification documents again, but the website constantly showed an "error" message and it was impossible to complete the upload. I contacted support, and they told me to send the documents by email instead. I followed their instructions, sent everything they requested — and shortly after that, my account was simply blocked without any proper explanation.
What makes this even more suspicious is that Slotoro and Vulkan Vegas appear almost identical in design and structure, and even the support communication seems to come from the same team. After being blocked, I contacted Vulkan Vegas to complain about the scam-like casino they had promoted to me. Ironically, the same support team replied claiming they "knew nothing" and said Slotoro was supposedly a trustworthy casino, basically blaming me for the situation.
In my opinion, this behavior is extremely suspicious: everything works fine while you are losing money, but the moment you win and request a withdrawal, suddenly there are endless verification issues followed by account blocking.
I strongly do NOT recommend using either Slotoro or Vulkan Vegas. Very unprofessional customer treatment, zero accountability, and a completely broken sense of trust.
21 timmar sedan
Hi, I'm sorry to hear what happened to you. However, if it's exactly as you describe and you tried to verify your account but they closed it for no reason, I would definitely submit a complaint with us so our team can look into it and investigate the situation. The casino should at least provide a general explanation of what happened. Of course, there may have been some violation that we’re not aware of right now, but it would be good to find out.
So, are you interested?
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