Dessutom handlar det också om att du inte kan göra några ytterligare uttagsförfrågningar efter 3x500€. Detta bevisar tydligt i mina ögon att casinot väntar på att du ska spela bort dina vinster, vilket i mina ögon nästan är ett bedrägeribrott
It is possible that the casino could have such tactics but definitely do not do anything with the withdrawals. We try to stick to our standard, which is that the casino should be able to send the player his money with all checks and other things. After this time we then contact the casino. I would certainly add that if you need to pay bills, it's probably not wise to play in casinos and rely on the money from them. Players should play with the money they have on the side and not the money they need to function.
Det handlar inte om att jag ska betala räkningar. Det handlar om grunderna och casinot uppfyller helt enkelt inte det kravet. Det tar 3-5 dagar att bearbeta det, vilket skulle ha varit onsdag förra veckan, senast fredag.
Yes, the casino should always fit into the time limit it has in the Terms and Conditions, but that's just not the case. I guess I would wait for the fact that if nothing happens then our team will try to help you and when you get the money then you can say goodbye to the casino. I don't think I have a better plan for now.
Det är definitivt klart att jag inte kommer att satsa ytterligare en euro med hela den här gruppen; Jag har aldrig upplevt det under 15 år av online casinospel.
det skulle vara väldigt trevligt om du öppnade ärendet nu
There are quite a lot of complaints and Nick is doing his best to help you. In the complaints section on the top right you have a timer that each side still has time to answer. So I guess that's what I would orient myself by.
Ja, men enligt min erfarenhet svarar de inte ändå. Jag har nu skrivit 312 mejl till support och fått 4 svar med samma text. Jag tror att de bara är bedragare.
With all possible honesty, you are, on the other hand, have been spamming them by emails. Really, do you think anyone will reply to even half of what you sent? 🙁 Also, if the casino is consistent with the situation, providing different responses would be quite weird. Be patient , please. I guess you already know how complaints work.
För att vara ärlig bryr jag mig inte om jag spammar dem eller inte! De är skyldiga mig något, inte jag. Om det vore tvärtom skulle jag få ett inkassobrev direkt.
Makes sense. I'm just saying such an approach will very likely flag you, if you know what I mean. Then, it is much more difficult to get in touch with anyone at the casino.
Jag vet vad du menar men vad mer kan jag göra
Of course, you do whatever you believe is best, but sometimes we really have to try to be more patient and wait, even though it is not easy.🤷♀️
I requested a withdrawal, and they keep delaying it with excuses about a "high volume of requests." They refuse to give a clear date and just keep stalling. Many other players have faced the same issue, waiting for weeks or even months.
They take your money but don’t pay out! I believe they purposely delay withdrawals, hoping users will cancel and gamble it away. Avoid this casino at all costs if you don’t want to get scammed!
Please know that it is nothing unusual that a casino can experience some delays because of the high number of withdrawals.
May I ask if your account is fully verified and if you had any successful withdrawals there before, though?
Gratis professionella utbildningskurser för onlinecasinoanställda inriktade på bästa branschpraxis, förbättring av spelarupplevelsen och ett rättvist förhållningssätt till spelande.
Ett initiativ vi har lanserat med målet att skapa ett globalt system för självavstängning, som gör det möjligt för sårbara spelare att blockera sin åtkomst till allt onlinespel.
