Run4Win Casino – generell diskussion

Om du vill diskutera något relaterat till Run4Win Casino – det kan vara spel, bonusar, betalningsmetoder, problem med ditt konto, ansvarsfullt spelande eller något annat – kan du göra det här.

Hallå. Jag betalade till run4win med ett kreditkort! När jag ville dra tillbaka detta alternativ var inte längre tillgängligt! Jag kontaktade support via chatt och de sa att jag bara kan ta ut till mitt bankkonto. Det tycker jag är oärligt!

Dear dirkbln66,

Thank you for bringing this matter to our attention. We understand your concern, and we take it seriously. Our Support Team has received all the necessary information from you, and they are currently investigating the issue. We apologize for any inconvenience caused and are awaiting a response from our technical team to address this situation properly. Your patience is appreciated, and we will work diligently to resolve this matter to your satisfaction.

Best regards,

Run4Win Casino Team

Jag gjorde en insättning med Jeton, men jag kan inte verifiera betalningsmetoden. Jag har laddat upp alla dokument men de avvisas. Casinot vill ha en skärmdump där kontonamn, kontonummer och transaktion kan ses. Men det går inte att få allt på en skärmdump. Nu kan jag inte göra ett uttag trots att mina skärmdumpar tydligt visar mina uppgifter och transaktioner med datum, tid och transaktionsnummer.

Hi, I'm sorry to hear about your situation. Did you try to ask the casino if you have any other way to upload these documents if you can't do one screenshot where all information are available ? 

Nevertheless, I see that three weeks ago the casino got involved in this thread, so there is a chance that they will try to solve this problem as well, so let's see if they will reply this time too. 

I hope your situation will be resolved without any problems. 

Good evening. We sincerely apologize for the inconvenience you faced during the verification of your Jeton payment method. Our Support Team has thoroughly investigated the matter and can confirm that your issue has been resolved. Your cashout request has been successfully processed, and you should now be able to proceed accordingly. We appreciate your patience and understanding throughout this process. If you have any further concerns or require additional assistance, please don't hesitate to reach out. Thank you for being valued member of our community!

God kväll. Jag har nu verifierat betalningsmetoden med Jeton. Jag var tvungen att hitta någon med en PC för att få den skärmdump jag behövde. Själv har jag bara en smartphone och surfplatta och kunde därför inte skapa en passande skärmdump. Det var definitivt den svåraste verifieringen jag någonsin haft. Men allt är bra som slutar bra.

God kväll. Det var verkligen svårt att verifiera chipet. Du kan bara få en skärmdump som visar allt på en PC. En sådan skärmdump var inte möjlig på en smartphone eller surfplatta, inte ens i desktopversionen. Eftersom jag personligen inte har en PC var jag tvungen att söka hjälp för att få rätt skärmdump. Jag förstår att allt måste undersökas noggrant och jag har full förståelse för det. Till slut fungerade allt och utbetalningen gick supersnabb efter lyckad verifiering.

vänliga hälsningar

Thank you for being so cooperative with the casino and also for sharing with us. I'm glad you passed the verification sucessfully. 🙌

Hi, my review for this casino was approved and then rejected a few days later. This was the reason stated:  

Due to evidence showing that a high volume of user reviews recently submitted on this casino wasn't genuine, we're forced to reject your review retroactively to keep the user rating unbiased.

I'm wondering whether this was a mistake? Because my review was geniune. I had just won $520 AUD from a 100% match bonus they offered me via email and the verification and withdrawal process was so easy, which is why I decided to leave a positive review for them.

Hi, Dear user.

The whole Community Team appreciates your feedback.

Allow me to say that we aim to keep the user rating unbiased simply to maintain a fair approach.

Many casinos try to enhance their ratings here by breaching our policies and creating fake accounts to get a chance to submit more than one good review per account, for instance. In the case of this casino, we were forced to reject or retroactively reject many user reviews to avoid an unfair rating.

I just read your review, and I have no doubt that the sweep we had to do to reject biased reviews in full captured you. I'm sorry; sometimes it just happens when we deal with a great number of very suspicious reviews. We always say a real player will most likely notice the rejection and will reach out to us, as you did.

Thus, there is a chance to undo possible mistakes. 🙏

On the other hand, I'd say it is less damaging than keeping biased reviews public. I'm trying to be honest here, and I appreciate your understanding. But feel free to share your opinion on this.

Important info:

Every player is welcome to get in touch with us at community@casino.guru

1. Great online casino which has all providers and payment methods that you can imagine. The Support is 24/7 available and If you have any other questions you can contact the management team easily by sending an email, which you receive mostly just in time a reply. The withdrawals are very fast and the verification process is fast as well.
2. I really have nothing to say against this casino.
3. I wanted to write my review at the casino guru casino side, but as I am from Germany, I only can't write reviews to German casinos

Hello, it's nice that someone praises the casino.

However, if they have both fast withdrawals and verification, can you also tell how long both processes took you ? What payment method do you use most often ? 

Hi Jaro, the verification was about 30 Minutes and payments usually do not take more than 1 hour. I only use mifinity as a payment method. That's the most easiest and fastest way for me to receive the winnings 🙂

Thank you for your reply. In the verification did they ask only for classic documents or something special ? 🙂

Just the normal documents that are usually requirement. Nothing specific that is impossible to prove🙂

Great thank you so much for the answers. I hope you will continue to do well there and if you have anything else you would like to mention, don't hesitate to write. 😉