Rivalry Casino – generell diskussion

Om du vill diskutera något relaterat till Rivalry Casino – det kan vara spel, bonusar, betalningsmetoder, problem med ditt konto, ansvarsfullt spelande eller något annat – kan du göra det här.

 

So I'm registered to rivalry under Ontario.

I had deposited $500 and was playing live casino games with the promotion of 20% cashback for losses in mind.

One week, I had noticed my account was suspended.

Upon, reaching to customer support, they said

"Please be informed that your account has been suspended due to a breach of our terms and conditions.

All winnings or cashback will be void and your account will be closed as per our terms and conditions.

No payments will be made to you due to this decision.​"

I asked what terms I breached, and they said they will not disclose it with

"Bob here.

Unfortunately, this decision is final and we cannot provide any more details about it. As advised, the funds won't be returned to you. Please do not create any other accounts with us, as those will be terminated"

They zero'd my account and then they gave me this email:

"Unfortunately your Rivalry account has been closed.

This is an automated message, the details of your account closure can be discussed directly with our support team.

We have updated your Rivalry account to allow you to request a withdrawal and retrieve your remaining balance* via one of the methods available in your cashier.

*The remaining balance in your account may be adjusted to the amount you are eligible to withdraw, depending on the nature of your account closure.

If you have any issues please contact support.​"

Over two thousand dollars erased and taken from me with no justification.

I'm not sure what I can do about this situation. I feel absolutely scammed by this awful scamming company.

I'm situated in Ontario and as per AGCO and iGaming terms, it explicitly states that Books are to return all deposited cash, and alludes to the fact that they can consficated bonus funds but not cash in which they did.

​​​​​​​I'm not sure what to do...Please help

 

Hello, and thank you for coming to us with this issue.

I believe that no online casino should behave like this, and surely they should explain the whole situation and say exactly what the breach of terms was.

So I would suggest you file a complaint here, and our team will try to contact the casino and find out the exact reason for all this.

Are you still in touch with the casino, or have they seized any kind of communication with you?

And what about your account? Is it blocked now?

Hej,

Jag har väntat på min utbetalning i ungefär fyra dagar, och supporten säger bara att jag måste ha tålamod. Jag är rädd att de bara tvingar mig. Jag har aldrig haft problem med mindre uttag, men nu när det är ett större belopp debiteras inte beloppet. Det här är väldigt, väldigt konstigt för mig.

Have they asked you for some documents to pass the verification, perhaps?

Or have they explained the reason for the delay?

Nej, jag är redan verifierad och de gav mig ingen anledning

Okay, I understand.

Have you contacted the casino by email as well or just live support?

Ja, jag kontaktade dem även via e-post, men fortfarande inget svar eller hjälp. De sa bara att teamet jobbar på det...

And the thing is that crypto should be faster, right? 🤷‍♀️

Did they mention something like they are perhaps overloaded by withdrawals?

This time of the year casinos have fewer employees, as everyone is on holiday, actually, so this comes to my mind. They should say the reason clearly so everyone knows what is going on, for sure.

Nej, de angav ingen specifik anledning. Jag hade inga problem med mina uttag på 60 euro. Nu, helt plötsligt, blir jag ombedd att lämna in dokument gällande insättningen och om jag har ett jobb med löneutbetalning från den. Är det ens lagligt att be om något sådant? Jag vill bara ta ut pengarna jag satte in och vinsten från dem... Det kan väl inte vara så svårt?

Well, they need to do this due to the AML policy, but usually with crypto it is not that often they do that, actually.

Whenever they see something unusual, they start to check, even though everything is okay from your side, you know. 🤷‍♀️

Okej, det är klart nu, men processen tog väldigt lång tid, vilket jag inte gillar.

So, did you also get your money?

They went bankrupt.

Hello there.

How did you find out, please? I would greatly appreciate any concrete source of official information in that regard. 👍 Something I could provide to colleagues from our Data Team.

Thanks.

https://next.io/news/investment/rivalry-shuts-down-looks-to-sell-up/

Maybe bankrupt is more my statement, bu thtye have been loosing money for a long time, and suddently all operation stopped working.

Hey, thank you. The casino hasn't closed, but the ownership and services might be at risk. Good to know, truly.

"Rivalry’s operations have now ceased. Player access is no longer available through this site."

I saw that too. I sent it to our data team, and they’ll include it in our review.

Thanks.🙂