2 år sedan
Om du vill diskutera något relaterat till Richy Casino – det kan vara spel, bonusar, betalningsmetoder, problem med ditt konto, ansvarsfullt spelande eller något annat – kan du göra det här.
Richy Casino – generell diskussion
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2 år sedan
Varför annonserar ni för stängda bluffcasinon? Jag gjorde en insättning, kommer inte, gör en utbetalning, den är inte inställd, supporten slutar svara efter frågan om uttag
Varför annonserar ni för stängda bluffcasinon? Jag gjorde en insättning, vann, gjorde en utbetalning, den är inte inställd, supporten slutar svara efter frågan om uttag
Automatiskt översatt:
2 år sedan
Allow me to clarify that we do not advertise bad or closed casinos,
we keep such casinos on our list to warn players instead. Do you think that grave mark saying "zombie" casino is advertising? Well, it's quite the opposite.:
That's also why we provide "better casinos for you" If you visit our list first, you could see a bad reputation and the zombie mark.
If you need help, you can submit a complaint and we will do our best to solve your issue.
Update: casino rating has increased to 5,9 🙂
Ändrad av författare 2 år sedan
1 år sedan
Jag är nyfiken; Jag märkte att plattformen har en stämpel som visar dess Curaçao-licens. Hur är du så säker på att licensen är falsk?
Automatiskt översatt:
1 år sedan
Yes, the stamp is there, but the license is not ok. Each time we review a casino we check the license via the official channel - the licensing authority, sadly we found out that the casino pretends to fall under this licensing authority.
The last check was done on the 30th of September, so if you find a more recent update, do not hesitate to contact us:
The contact form can be found under each casino review.
1 år sedan
Hej, jag kan inte ta ut mina pengar eftersom jag inte har ställt in min e-post... Hur gör jag det hjälper
Automatiskt översatt:
1 år sedan
Hello,
this sound rather weird to me. Does it mean that you manage to register without confirming your email address?
Can you access your account? I guess that you need help from casino support, but sadly, the support icon is not clickable, so it seems that you should use their social media profiles instead:
Allow me to say, that the casino currently has a bad reputation and pretends to be licensed while it is not according to our review. You should avoid such sites in the future.
Let me know how it goes, please. If you manage to solve this problem, consider finding yourself a more reliable casino.
1 år sedan
Dear user,
As per careful examination of your case, we found out that your issue had been fixed within 24 hours since you contacted our support. We helped you with the email issue, and you were able to withdraw your funds.
Anyway, we deeply apologize for the complicated process, our technical team has already made some alterations to avoid such delays in the future. Thank you for understanding.
1
1 år sedan
Dear user,
We have clarified this situation. The license was marked as fake due to misprint in the certificate.
The information here and on the website will be updated soon.
1 år sedan
Hello there,
thank you for the update.
1 år sedan
För 15 dagar sedan gjorde jag en insättning på detta casino, och till denna dag har jag inte blivit krediterad, jag har inget annat val än att berätta för dem att detta casino är en bluff.
Automatiskt översatt:
1 år sedan
That is unfortunate.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you, all you need to do is submit the complaint.
Are you in?
Click/tap this link to make it happen, please.
1 år sedan
Dear customer,
We have checked your case. Indeed, there was a delay in crediting due to the technical issues with the payment method you used. We deeply apologize for this. However, it was later credited (on March 9). After that, you played our games, unfortunately, lost your funds and therefore no withdrawal was possible. In case you decide to make another deposit, please use the promo code active200 to receive 200% bonus. We wish you better luck next time!
5 månader sedan
Hej, jag vill återkomma till ett klagomål jag hade mot uttag av pengar på Richy Casino. Jag har ett saldo på 78 900 pesos och jag kan inte hämta. 
Automatiskt översatt:
4 månader sedan
Hello. As our complaint team has explained in your complaint over here, 👈 they had to close it only because you have stopped responding and you can reopen it at any time. You just need to get in touch with them, because unfortunately, we cannot do that for you.
May I ask what the reason is that you would like to reopen it? Have you got some updates, by any chance?
4 månader sedan
Hej, tack för att du hjälpte mig, det som hände förra gången var att servern inte lät mig komma in på din sida för att svara så fort den lät mig göra det igår
och sanningen är att jag är väldigt intresserad av din hjälp eftersom sidan ger mig kod och kör uttaget men det är inte effektivt
Automatiskt översatt:
4 månader sedan
You will undoubtedly find related emails from our Complaint Team, specifically Veronika, if you check your inbox. Please respond to one of these emails to tell her that you would like to reopen your complaint.
Do you think you can manage to do so? Let us know if you struggle.
4 månader sedan
Hej, om jag har problem hittar jag chatten med Veronika men jag har ingen var jag kan öppna ärendet igen.
Automatiskt översatt:
4 månader sedan
Yes, you won't find that option anywhere in the complaint, that's why it was recommended that you write to Veronika on her email and she will reopen it for you. So that's probably the best you can do. Let me know if anything goes wrong. 🙂
