RakeBit Casino – generell diskussion (sida 4)

That's great, but is there a reason why you're praising the casino twice and even providing your email address? You don't need to include your email on the forum. Did the casino promise you something in exchange for a good review? 🙂

Hej allihopa, jag vill rekommendera alla att registrera sig på Rakebit, för mig det mest pålitliga och seriösa online kryptocasinot som finns, utmärkt hjälp och många erbjudanden för alla.

Hello, I would like to ask for your advice regarding an issue 🙏

Are you familiar with the platform Rakebit?

I previously deposited approximately USD 30,000 on this platform. After winning, I was able to withdraw around USD 60,000 without any issues, and I kept part of the profit in the account to continue playing.

Eventually, my account balance reached approximately USD 140,000. When I attempted to withdraw this amount, the casino began delaying the payment.

Their Telegram support repeatedly told me that my account was "under investigation," and this lasted for about 10 days.

After that, I received an official email stating that my account was permanently closed due to an alleged violation of their Terms of Use. As a result, USD 140,000 remains locked in my account and cannot be withdrawn.

My final actual balance was approximately USD 140,000. However, the screenshot I was able to save only shows a balance of USD 129,743.13, as I did not expect my account to be permanently locked and therefore did not capture the exact final amount at that moment.

I only played RNG blackjack (computer-dealt blackjack) and did not participate in any live dealer games.

I did use NordVPN to connect through Japan. This was because blackjack was only accessible from certain regions, and the website itself clearly stated that it is "VPN friendly." I did not attempt to conceal my identity for fraudulent purposes.

Additionally:

I did not create multiple accounts.

I did not engage in collusion.

I did not use third-party software.

I did not participate in any arbitrage group or unfair activity.

I would greatly appreciate any advice on how to proceed in this situation.

Are there any effective complaint channels, regulatory bodies, or public exposure strategies that might help?

If you have any experience or suggestions, I would be sincerely grateful 🙏

Hello, and welcome to the forum. It is understandable that, from your perspective, there must be some sort of explanation and clarity. My colleagues will gladly take a look at the situation because, to be honest, there are no good suggestions; it all depends on why the casino decided that your account did not pass the check in the first place. Certainly, the casino has some reason, but it also needs strong proof to support it. This is usually the part where our dedicated mediators come in. 🙂

So, I see you already lodged one, and I hope to see it fairly resolved.

Thank you for the warm welcome and for looking into my case. I fully agree that strong proof should be required when such a large amount ($140,000) is confiscated. I am fully transparent and ready to cooperate with your mediation team to resolve this fairly. Looking forward to the investigation.

You are welcome, of course. When it comes to the complaint, I spotted that Petra sent you a few questions, which will help her assess the situation and move forward with the case. Do not hesitate to explain your perspective fully; truth be told, the complaint matters the most and hopefully the problem will be sooner, well, less of a problem.

The casino is not fair

they are mentioning that the max cashout is 3500$ for bonuses.

but this is a big lie.The casino steal your money.

Could you explain what happened when you tried to withdraw your bonus winnings? Did the casino apply a lower limit than the advertised $3,500, or refuse to pay anything at all?

A maximum cashout limits what you can withdraw from a particular bonus, but it should be clearly stated in the applicable bonus terms. To understand your concern, it would help to know which bonus you used, how much you won after completing the wagering requirements, and what explanation support gave you.

If you have a screenshot of the $3,500 limit and the casino’s response, you’re welcome to share them with your personal details hidden. That would help us see where the discrepancy lies and what next step might be appropriate.

they said my bonus has a max cashout 50$

they stole 609$ and paid me 50

this is not the first time. they stole 1500$ before and paid me 20 from 50$ bonus.

and one time with 350$

but when i try to play with my real deposits i never got a win. Always loses.

it was free spins bonus this time.

50 spins.

i played them with results 10$ winnings

i played with the 10$

made them 659. They stole the money and paid me 50 only

I understand why having $659 reduced to a $50 payout was disappointing. A free spins promotion can have a different cashout limit from other bonuses, though. If that $50 cap was clearly disclosed and applied to these winnings, continuing to play with the initial $10 would not necessarily remove it.

Where did you see the $3,500 limit, was it specifically attached to this free spins offer, or in the general bonus terms? Also, did support point you to a condition stating that these 50 spins had a $50 maximum cashout? That distinction would help us assess whether the deduction matched the offer you accepted.

As for losing when playing with deposits, that alone doesn’t establish that the games are unfair. The cashout discrepancy is something we can examine more concretely.

I saw the max limit in their advertising,

VIP manager told me my bonus is adjusted to higher cashout since im a valued player bla bla bla

and this never happened

they are big liars

That adds an important detail. If your VIP manager specifically confirmed a higher cashout limit for this particular bonus, we would need to compare that promise with the $50 limit the casino applied.

What exact limit did the manager confirm, and was that before you played the 50 free spins? Did they clearly identify this offer, or were they discussing your bonuses more generally?

Please share the relevant message with personal details hidden. A specific confirmation about your bonus would help us assess the discrepancy much more clearly than the general advertising alone. I understand why you feel misled, but we need to establish exactly what was promised and which winnings it covered.

It was generally after few attempts with bonuses. A lot of bonuses i played ended up with wins and they reduced my wins to the minimum.

i told my vip manager it’s not fair. She said it will make sure my bonuses will have a higher cash out

Thanks for clarifying. I can understand why you expected something different after raising this with your VIP manager and being told your bonuses would have a higher cashout limit.

However, that assurance still leaves unclear which bonuses were covered, what the new limit would be, and when it would take effect. We therefore can’t yet establish whether the $50 limit contradicted what she promised.

When you pointed out that your winnings had again been capped despite her assurance, what did she say? Did she explain whether the adjustment had actually been made to your account? That response could help us understand why the promised change apparently wasn’t reflected in your payout.

That was her reply

"I already showed you that at the exact moment you completed the wagering requirement, you had $28 in bonus balance. You’re saying the $659 win happened in the middle of the bonus play, but the system doesn’t calculate the cashout based on a win that happened somewhere in the middle.

It uses the balance that was there at the moment the wagering requirement was completed. 

So I’m not giving you a different story here - I’m explaining how the system calculated it based on the balance at the exact point the wagering was completed"

I understand. Since you’re saying the $659 win happened while you were continuing the spins, please give me the exact time the $659 win occurred.

I’ll pass that specific win to our technical team so they can double-check the game history and make sure there wasn’t any technical issue

It appears when you activate the bonus, so it isn’t hidden. You can’t activate the bonus without seeing the full bonus description, where the applicable limits are shown.

I understand you may not have noticed it at the time, but the information is displayed before the bonus is activated

What I mentioned before was regarding a particular bonus you had at that time. Not every bonus has the same conditions or limits, so the terms can be different from one bonus to another.

That’s why it’s important to check the conditions before using a bonus. Once you activate it, you’re confirming that you’ve seen and accepted the terms, which are clearly displayed with the bonus

So basically the spins has a max cashout 2x and sometimes 5x at max. Which is totally bad

I can understand why those limits make the bonuses unattractive to you. However, the manager’s reply adds two separate points: she says the promised increase concerned a different bonus, and that your balance was $28 when wagering ended.

That still leaves the sequence unclear, especially alongside the $50 payout you mentioned. A higher balance reached during wagering isn’t necessarily the amount available when wagering is completed, but their explanation should match your game and transaction history.

Did you give her the timestamp of the $659 win, and has the technical team returned any findings? Those records should help establish when the win occurred, when wagering ended, and how the final payout was calculated.

yes. I gave everything to them

and at the end their response is i had 21 remaining in my balance. 27 added after wagering has done. So now i should be good

they steal my wins. And this happened 2 times before. This casino alone stole around 3k from my wins and paid me only 250.

So you’ve already provided the information they requested, but their final explanation still hasn’t cleared things up for you.

The figures you mention now $21 remaining and $27 added after wagering need to be reconciled with the earlier explanation and your $50 payout. Those figures alone don’t establish whether winnings were wrongly removed.

Could you share their exact final response here, with personal details hidden? In particular, did they provide the game or balance history supporting their calculation, or simply state those amounts? That would help us assess what their technical review actually established.