RakeBit Casino – generell diskussion (sida 2)

Romi

Community & Complaints Administrator

destajarden

4 veckor sedan

Original

Översättning

This site deleted my winnings and shut down my account without justification.

I clearly explained everything when I opened the case.

Do not believe the "play and win" comments here. The reality is simple:

Once you win, they will NOT pay you.

I experienced this firsthand.

Win → excuses → account closed.

If you value your money and your time, stay away from this site.

Consider this a clear warning.

4 veckor sedan

Original

Översättning

Unfortunately, we have a strong belief that many user reviews are not real, to tell you the truth, and that is why we try to find out more from all the players, but with no luck.

May I ask you, though, how come that you didn't file a complaint when you experienced all this?

Our complaint team could try to help.

destajarden

Brons

Georgien

4 veckor sedan

Original

Översättning

The question "why didn’t you file a complaint?" is based on an incorrect assumption. I did file a complaint. Not only did I open this thread on the forum, but I also submitted a complaint through the site’s own complaint system. The result? My complaint was removed and completely ignored.

It is also quite obvious that a significant portion of the so-called "user reviews" on this forum are not from genuine users. Many of these comments appear to be written either by site supporters or by people directly affiliated with the site. There is no sign of independent or organic user feedback.

As for my case:

All of my winnings were deleted

My account was subsequently closed

No clear or valid explanation was provided

If you genuinely want to understand what happened, please refer to the very first post of this thread. All relevant details are clearly stated there. My complaint may no longer be visible to regular users because it was removed, but the administrators should still be able to see the complaint history in their internal panel.

At this point, saying "our complaint team could have helped" is not credible. I did file a complaint, and the only outcome was being ignored and silenced. These are the facts.

destajarden

Romi

Brons

Georgien

Romi

4 veckor sedan

Original

Översättning

Casino.Guru is a large and well-established community, Mr. Romi. The email address I used to register on this forum is the same email address I used on Rakebit. Even if 9 months have passed, that changes nothing.

You can contact Rakebit directly and verify this yourselves. These sites do not "lose" data — they simply block accounts. All of my gameplay history is still stored in their database.

If you formally request my game and transaction history from Rakebit, you will clearly see that:

my winnings were unjustly confiscated

my account was closed without valid cause

The evidence exists. It has always existed. It just requires you to actually request it instead of questioning whether the complaint is "too old."

Romi

Community & Complaints Administrator

destajarden

4 veckor sedan

Original

Översättning

The question "why didn’t you file a complaint?" is based on an incorrect assumption. I did file a complaint. Not only did I open this thread on the forum, but I also submitted a complaint through the site’s own complaint system. The result? My complaint was removed and completely ignored.

It is also quite obvious that a significant portion of the so-called "user reviews" on this forum are not from genuine users. Many of these comments appear to be written either by site supporters or by people directly affiliated with the site. There is no sign of independent or organic user feedback.

As for my case:

All of my winnings were deleted

My account was subsequently closed

No clear or valid explanation was provided

If you genuinely want to understand what happened, please refer to the very first post of this thread. All relevant details are clearly stated there. My complaint may no longer be visible to regular users because it was removed, but the administrators should still be able to see the complaint history in their internal panel.

At this point, saying "our complaint team could have helped" is not credible. I did file a complaint, and the only outcome was being ignored and silenced. These are the facts.

3 veckor sedan

Original

Översättning

Well, perhaps you mistakenly think that our website and the casino's website are somehow connected, but they are not.

You did not file any complaint on our website; there is no record of it whatsoever. If you had filed a complaint directly on the casino's site, unfortunately we have nothing to do with it, and we are surely not able to see it either.

Romi

Community & Complaints Administrator

destajarden

4 veckor sedan

Original

Översättning

Casino.Guru is a large and well-established community, Mr. Romi. The email address I used to register on this forum is the same email address I used on Rakebit. Even if 9 months have passed, that changes nothing.

You can contact Rakebit directly and verify this yourselves. These sites do not "lose" data — they simply block accounts. All of my gameplay history is still stored in their database.

If you formally request my game and transaction history from Rakebit, you will clearly see that:

my winnings were unjustly confiscated

my account was closed without valid cause

The evidence exists. It has always existed. It just requires you to actually request it instead of questioning whether the complaint is "too old."

3 veckor sedan

Original

Översättning

Unfortunately, we can't do that because no complaint was filed within the 6-month time frame when we are able to intervene. If this happened 9 months ago, we won't be able to intervene anymore.

This timeframe is the same with every complaint at any online casino, and we do so according to our guidelines.

Paulii0

Brons

Frankrike

3 veckor sedan

Original

Översättning

Jag har blivit rekommenderad det här casinot; det ser roligt ut. Jag ska testa det, och om jag gillar det gör jag en insättning. 😊 Det har ALLA LEVERANTÖRER, och det är det som tilltalar mig. 👌

Ändrad

Automatiskt översatt:

Jaro

Paulii0

Forum and Reviews Administrator

Paulii0

3 veckor sedan

Original

Översättning

Hi, who recommended it to you? I hope you do well there. The casino has a pretty solid safety index, but I would definitely always try a casino with a smaller deposit. Do you like bonuses too?🙂

victorgomezgg

Brons

Spanien

3 veckor sedan

Original

Översättning

Detta casino har rekommenderats starkt till mig.

Jag har hört att supportpersonalen är väldigt vänlig 😉.

Det finns många spel och många leverantörer, jag tycker definitivt att det är ett av de bästa casinona som finns 🙂

Automatiskt översatt:

Paulii0

Brons

Frankrike

3 veckor sedan

Original

Översättning

Kasinot är enkelt, det har många uppdrag, turneringar, ...

De har många giveaways, jag ska testa det och se hur det går.

Många spelare spelar, och om så är fallet är det av en anledning. 👍💯

Automatiskt översatt:

Simnpaula

Brons

Spanien

3 veckor sedan

Original

Översättning

Jag gillar det, jag har redan vunnit flera saker genom att delta i turneringar, och de delar ut priser, det kan jag bekräfta 👍🥰

Den har massor av spel, du kan spela ALLA DU VILL 💯💯

Automatiskt översatt:

Simnpaula

Brons

Spanien

3 veckor sedan

Original

Översättning

Jag gillar det, jag har redan vunnit flera saker genom att delta i turneringar, och de delar ut priser, det kan jag bekräfta 👍🥰

Den har massor av spel, du kan spela ALLA DU VILL 💯💯.

ONSDAG DEN 11 FEBRUARI

RAKEBIT

Automatiskt översatt:

Jaro

Forum and Reviews Administrator

3 veckor sedan

Original

Översättning

Is there something specific behind why so many people come here and praise the casino? I don't think it's entirely without reason, and I would say that there is always something behind such posts.

Sometimes players can get something for a good comment. Is that the case here?

Ändrad

TamaraG

Brons

Frankrike

3 veckor sedan

Original

Översättning

Det ser bra ut, casinot rekommenderades till mig, och det ser bra ut, det har en mängd olika spel och leverantörer.

Du kan använda ett VPN för att spela alla spel 💯👌

Automatiskt översatt:

Veroo

Brons

Frankrike

3 veckor sedan

Original

Översättning

Great casino, I highly recommend it 💯👌

Robeeerto

Brons

Spanien

3 veckor sedan

Original

Översättning

Kasinot ser coolt ut, en vän rekommenderade det till mig, och jag såg på Twitter att de har många kampanjer.

Det har en hel del positiva recensioner, det är därför casinot fångade min uppmärksamhet.

Ändrad

Automatiskt översatt:

Laurillaa

Brons

Frankrike

3 veckor sedan

Original

Översättning

Jag ser att casinot är riktigt bra.

Den har många spel och leverantörer.

Du kan använda ett VPN för att spela var som helst i världen.

OTROLIGT 💯💯💯❤️

Automatiskt översatt:

destajarden

Jaro

Brons

Georgien

Jaro

3 veckor sedan

Original

Översättning

I have seen firsthand how this site operates. Months ago, I filed an official complaint because I was treated unfairly. After some time, my complaint was removed without any explanation. My loss remained unresolved, and the issue was simply buried and forgotten.

A few days ago, the topic resurfaced. Soon after, something very telling happened. Most likely to push my negative comment down and out of sight, the site contacted people who had done shoots — or even those who had experienced issues during shoots — and offered them rewards in exchange for posting positive comments under a specific thread. The sudden wave of "good" reviews here is not a coincidence. This is a common tactic. I have personally received a similar offer from another platform before, so I know exactly how this works.

Mr. Jaro, I believe it should now be clear that my position is justified. The site not only caused my financial loss and kept my money, but also attempted to cover it up.

My expectation was simple: they should have corrected their mistake at the time and resolved the issue properly. Even if delayed, they could have contacted me, informed me that the problem was fixed, and asked me to state this publicly. That is what professionalism looks like. Instead, none of that happened.

This is the reality of what I experienced. Everyone can draw their own conclusions.

Jaro

destajarden

Forum and Reviews Administrator

destajarden

3 veckor sedan

Original

Översättning

Hello, I am sorry to hear about what happened to you. Why didn't you come here when the casino didn't solve your problem? We would have tried to do everything in our power to make sure everything turned out fair. I'm not saying that it would have been positive for you, but if there was any chance, I would have tried to take advantage of it.

As for positive comments, it's clear to me that when players suddenly start praising the casino out of nowhere, it's not just like that. That's why I always ask questions, and I usually know that there's some kind of reward behind it.

It helps us track user reviews so that we don't accept them.