Hi, why are you asking? Could you tell me more about the situation you are in? I suppose you've also had your account blocked while you're talking about it. Did they tell you why?
Yes, They blocked my account and reason they say is due to violation of their internal policy. They are just giving this as a lame excuse. I was winning consistently and started playing well so they blocked me when I was placing requests for withdrawals. They are a BIG CHEAT AND FRAUD.
I can clearly see that this is quite a general answer they gave you and would probably like to find out a bit more.
Anyway, did you play with any casino bonus? What specifically did you play in the casino? How long have you had your account blocked?
Try to let me know.
So, you just bet on sports yes? Did you play also some casino games slots, table, card games or not?
Well, I'm afraid we probably won't be able to help you since we don't deal with this area, which is quite unfortunate.
Anyway, I can give you some links that might be useful. Feel free to try to file a complaint there and let me know if you managed to resolve something.
You can find them here:
https://www.safebettingsites.com/complaints/
https://www.bookmakersreview.com/sportsbook-complaint/
https://www.bookmakers.bet/submit-a-complaint/
https://www.top100bookmakers.com/contact-us/
https://www.sportsbookreview.com/sportsbook-complaint/
Good luck ☘️
mine is almost blocked i won 1.34lakh rs then they cancelled my withdrawal without giving any reason. my money is stuck now account manager blocked my number all is lost
Hello. Do I correctly assume that you have only engaged in sports betting?
Just in case you did play casino games too, let me know, please. Maybe there is something we can try.
Well, I see.
Thank you for mentioning that here. I believe the KYC has to be completed first, so I would focus on that process. Are you aware of anything wrong in terms of the KYC? Is there anything in particular preventing you from passing the KYC, please?
Hello,
The casino informed you that you passed the KYC; however, your account was closed 11 days ago and is still closed. Did I understand the situation well, please?
May I also know what circular response you have been given thus far?
My account is not closed my withdrawal are getting cancelled from 17th Oct,I can still open my account and play.I contacted my account manager he said I had to provide video kyc which I did on 23rd oct they asked some questions also asked what's my strategy of winning which in found odd then said to me I can withdraw funds after 48 hours.I was relieved but suddenly next day my account manager blocked me on WhatsApp, I tried to contact him with different number he replied but when I gave him my playwise id suddenly he stopped replying.Only telegram support left now they are giving me same response for 20 day as follow
"We sincerely apologize for the inconvenience caused to you. We would like to inform you that your bets are currently under review from the game provider's end".
"Sir, I have forwarded your callback request to the manager. You will receive a call back soon".
Well, in that case, it is as I was saying earlier. First of all, you need to pass the KYC and other checks; only after that will your withdrawals not be cancelled, I'm afraid.
Such actions are usually taken if the account or its overall activity collides with someone else. Under such conditions, further checks are initiated until the conclusion is made, the balance is usually frozen, the account may be blocked, and withdrawals are not processed.
I'm not suggesting that you've violated any rules, but the casino is currently conducting an investigation, thereby restricting your account. I wish I could tell you how long it takes. 🙁
Totally agree. I'd say no matter the platform, clear communication is essential.
I have an idea, though. We investigate similar cases and try to support fair resolution. I mean, my colleagues are taking care of those cases.
So, do not hesitate to send them a request; it is free. https://casino.guru/complaints/create 👈
Gratis professionella utbildningskurser för onlinecasinoanställda inriktade på bästa branschpraxis, förbättring av spelarupplevelsen och ett rättvist förhållningssätt till spelande.
Ett initiativ vi har lanserat med målet att skapa ett globalt system för självavstängning, som gör det möjligt för sårbara spelare att blockera sin åtkomst till allt onlinespel.
En plattform skapad för att visa upp alla våra åtgärder som syftar till att förverkliga visionen om en säkrare och mer transparent spelindustri online.
Ett ambitiöst projekt vars mål är att hylla de bästa och mest ansvarsfulla företagen inom iGaming och ge dem det erkännande de förtjänar.
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