PlayMojo Casino – generell diskussion (sida 2)

Oh, that's something that's definitely not pleasant. I suppose they didn't say anything to you about that, did they? 

I hope they'll cooperate with us and we'll get to the bottom of the problem and somehow sort it out. 

Hej. Ja, uttag är ett stort problem på den här casinokedjan. De tar vanligtvis minst 72 timmar.

Med andra ord behandlas inte utbetalningarna i förväg.

Först efter 72 timmar, så att kunden har tid

kanske avbryta utbetalningen 😉

Men jag upplever också att utbetalningen även efter 7 dagar

sker inte. Men jag får bara lämna in ett klagomål efter 14 dagar...

It is not that you are not allowed to file a complaint here; the thing is that our team is not able to intervene in any case before the 14-day time frame, you know.

Do you have some issues with the withdrawal now? Feel free to submit your complaint at any time.

Unfortunately, your complaint was closed as "unjustified" after reviewing the evidence we've got. Michal explained the whole reason to you in the final message of your complaint as well:

"I regret to inform you that I am unable to assist you in this matter. Based on the evidence I reviewed, there was no communication regarding any account limits on or before April 1st. However, messages from April 2nd show that you contacted the casino to request free spins and mentioned losing your winnings due to being unable to withdraw them. These messages did not reference any account limits.

Additionally, the situation is complicated by the fact that you hold multiple accounts with PlayMojo Casino. This makes it difficult to accurately match the screenshots you provided to the corresponding accounts. There also appear to be discrepancies between your screenshots and the records from the casino’s system. Notably, the casino’s evidence clearly indicates which messages belong to which account, whereas that distinction is unclear in the materials you submitted."

The casino operates under the Kahnawake (KGC), so feel free to contact them at any time.

I am really sorry we couldn't be of any more help in your case.

Please contact the licensing authority. You can find the contacts here.

Loosing the balance by unrestrained playing while drunken and then

accusing the casino to be guilty. I love that 😉

God kväll, hur kan jag få hjälp? Jag satte in och spelade om bonusen i tid och slutförde omsättningen. Jag hade ungefär 2 000 €. Jag begärde ett uttag på 1 000 € och spelade resten med sinnesro, med tanke på mina vinster...

Jag skickade mina uppgifter för verifiering och utan att få något e-postmeddelande eller kommunikation avbröts mitt uttag och... MINA PENGAR ÄR BORT. Jag bad om information och de sa att de konfiskerade mina vinster, eftersom det verkar som att jag spelade över bonusgränserna... men det är galet. Leverantörer blockerar alltid insatser högre än det tillåtna beloppet... och jag spelade inom mina gränser, både på slots och live casino. Jag vet inte vad jag ska göra, de rånade mig.

Seeing your €1,000 withdrawal cancelled and the winnings removed without any notification must have been frustrating.

One thing to clarify: games don’t always automatically block bets that exceed a casino’s bonus limit. We believe casinos should enforce these limits through their software, but being able to place a bet doesn’t necessarily mean it complies with the bonus terms.

Which bonus did you use, and what were your highest bets on slots and live casino games? Has support identified the specific bets that allegedly exceeded the limit, including the amounts and when they were placed?

You mentioned completing the wagering requirements before requesting the withdrawal and continuing to play. It would be particularly useful to establish whether the casino is referring to bets made during wagering or only afterwards, once the bonus had been converted into real money.

Since you dispute their explanation, you can submit a complaint here. Our team can assess the applicable bonus terms and the circumstances of the confiscation. We’d need those details before drawing a conclusion about whether the casino acted fairly.