Pistolo Casino – generell diskussion (sida 9)

Does it mean that you received your winnings at the end, though?

Yes All resolved ,Thanks Casino guru

Jag gjorde mitt första uttag från Pistolo Casino på 390 euro! Jag är inne på andra dagen! Tror du att jag kommer att behöva lida för att få mina pengar?

And is your account already fully verified or not yet?

It also sometimes adds to the waiting time when they need to verify you first, you know.

Mitt konto kräver ingen identifiering enligt företaget.

Understand.

How is the situation now, please? Any updates from the casino?

The situation is not good! Yesterday they told me that my withdrawal has been processed, tomorrow it will appear in my account! Today another live chat person told me that there is a large volume of requests and it will be delayed. I don't know what to believe anymore! It's a shame! I have opened a complaint for so many days and you haven't responded.

Unfortunately, as explained in your complaint, our team is unable to intervene before the 14-day time period passes, you know, so that is why no one responded to your complaint.

I hope, though, that it really be paid out soon, whenever they process all the requests.

The 14 days have been passed ! Are you kidding me ? Been waiting more than two eeeks

Om du svarade snabbare skulle du hjälpa många människor! Jag har redan väntat i två veckor på min uppstigning, jag tänker inte sitta här och vänta längre! Du hjälper inte på något sätt! Jag är ledsen.

When exactly did you request the withdrawal, please?

I will check with my colleague to have a look at your complaint as soon as possible.

Also please know that we have to deal with hundreds of complaints every day, and it is impossible to reply to each one of them every day.

13 days ago

Please write the exact date.

god afton!

Jag har problem med en betalning från Pistolo Casino.

Jag har väntat sedan söndag.

Är det pålitligt?

Jag pratar med dem och de säger hela tiden att de kommer in och att jag inte behöver oroa mig.

May I ask if your account is already verified and if this is your first withdrawal attempt at this casino?

Hopefully they will really do so, as they say, of course.

De har inte bett mig att verifiera mitt konto.

Ja, det är den första uppstigningen..

Först sa de att det skulle ta tre dagar, och efter tre dagar sa de att de var upptagna och att de skulle vänta.

Oh, so they told you that there have been many withdrawal requests and that they are overloaded?

This actually can happen sometimes, you know; we have seen it before. Let's see on Monday how it will be then. Let us know, please.

What you replied does not seem to track I notice the screenshot given appear to match what the player says. And he mention a video. I read ypur reponse I see you understanding of the game is very much flawed I hope you corrected yourself but it appears you haven't.

I don't think your serving any justice in this approach

Hej, jag har väntat på en vinst från Pistolo i 9 dagar och fortfarande ingenting. Kundtjänsten säger hela tiden att det kontrolleras. Har du några råd om vad jag ska göra? Tack.

Have they informed you about what they need to check, though?

Sometimes the verification is in the middle, but also some checks from the game providers need to be done if applicable, you know.

Let us know, please, what exactly they told you about all this and if your account is already fully verified.