Paradise Play Casino – generell diskussion

Om du vill diskutera något relaterat till Paradise Play Casino – det kan vara spel, bonusar, betalningsmetoder, problem med ditt konto, ansvarsfullt spelande eller något annat – kan du göra det här.

No reaction from the casino they are ignoring me for over 15 days now

I accessed the website and I originally could even find an option of contacting them, but I did a quick research and I was able to find their live chat. Please, give it a try.

Go to this link: https://www.paradiseplay.com/en-NL/faq/account

Then click the chat icon

As you can see, I was able to reach their live chat very quickly

Haha casinoguru håller med paradiseplay om att ta mina pengar och stänga mitt konto. Eftersom jag stängde mitt konto "på obestämd tid" på casinosky.

Enligt casinogurun betyder det att jag indikerar att jag är en spelberoende. Jag har verkligen aldrig fått bra hjälp här. Återigen ett skämt.

Även om det tydligt står på Casino Sky-webbplatsen att självuteslutningen endast gäller Casino Sky och inte de andra casinon.

Men wow, om du vinner stort på ett annat casino (som 10 000 euro) så kommer du plötsligt att blockeras under sken av välbefinnande🤣🤣.

Jag hade faktiskt lite förtroende för att casinoguru-teamet kunde göra vad som helst eftersom Playboom etc. inte heller svarar på dem.

Men att casinogurun till och med paradisecasino har rätt gör mig förbannad!!! 🤣🤣🤣🤣🤣

Hi, according to what I found out from Veronika, the decision regarding your complaint is still under investigation, so nothing is lost yet. More information is being gathered and she'll be sure to update you in the complaint thread. 

So we'll see where the whole situation goes.

Hon skriver att paradise casino gör rätt i att ta mina pengar eftersom jag stängt mitt konto på casinosky. Även om det tydligt står att stänga mitt konto endast är för Casinosky och kommer därför inte att överföras till Paradiseplay. Så hon avslutar mitt klagomål. Det verkar klart för mig att det återigen inte kommer att finnas någon hjälp från casinogurun. Som Veronika skriver kommer hon att avsluta mitt klagomål om hon inte kan hjälpa mig med något annat.

Hello.

I saw your complaint too. What needs to be said right now is that the Team has not yet come to a final conclusion. It's just that your complaint is a bit outdated when it comes to the aforementioned progress.

🤷‍♀️

What do you mean with aforementioned progress ?

This means that more information is being gathered as part of this progress, and our team will try to resolve everything with a fair approach. For the time being, we will have to be patient and wait.

They now have "refunded" my 150 euro deposit. Ofcourse the 10.000 euro withdraw is nowhere to be seen.

They also blocked me from all email communication.

When I usually send a email I get a automatic email back but I dont get that anymore that means they have blocked communication. When I send from a different email adress I do get a automatic email.

That's surprisingly straightforward, but again, we have to say that the final decision has not yet been made.

Frankly, the number of currently open complaints is sky-high, I'm sorry for the delay,... Hold on. 🙏

I just wanted to say that I'm glad to see the complaint updated. And I hope the result will be positive, of course!

I have the same problem as sabine does.

I won 1500 euro and the casino just write the following email:

Its unaccaptable!

Hello,

 

I hope you are doing good.

 

This email is regarding your withdrawal request and your gaming account. We are sorry to inform you that the winnings of 1500€ have been confiscated and your gaming account has been permanently closed with us as per the below terms and conditions.

 

8.4. We reserve the right at our sole discretion to block or close your Account on any platform owned by Sarah Eternal S.R.L. if we consider that your continued use of our Services is detrimental to your health and well-being.

 

However, your deposit of 280€ will be refunded to the same account to which you had requested to withdraw.

 

You will receive a confirmation email from our end once your deposit refund process is initiated. We request your patience and understanding in this regard.

 

If you need help with anything else, please do not hesitate to contact us again, either by email (support@paradiseplay.com) or chat,

 

Best regards,

Max

Paradise Play Support

Lets hope for the best.

Åh du kan inte mena allvar!? De är riktigt dåliga!

Du kommer att få tillbaka din insättning och sedan kommer de att ignorera dig och inte svara på någonting längre.

Yes klopt niks van dit casino.

I have checked the terms & conditions

Based on your T&C its not saying anything about confiscated funds. 

8.4. We reserve the right at our sole discretion to block or close your Account on any platform owned by Sarah Eternal S.R.L. if we consider that your continued use of our Services is detrimental to your health and well-being

In a other piece of your terms you specifically say it can be confiscated in this one you are only telling that my account can be blocked.

They should pay out our winnings its a shame that we have to file complaints about this here.

Det är ett korrupt gäng. Så fort du vinner mycket så slänger de in den regeln så att du inte betalar ut. Verkligen löjligt.

Jag har lite hopp om att något ska göras eftersom de aldrig svarar någon. De bryr sig tydligen inte om deras rykte påverkas.

Självklart tjänar de mycket mer på det här sättet, alla slänger in pengar och vinner du får du ingen betalt och de stjäl dina pengar.

Costa Rica licens, med andra ord de har helt enkelt ingen licens, vilket gör det svårt.

Hi, so in this case I will say right from the start that it is the smart thing to do to file a complaint and our team will look into it. However, have you had an account closed at this casino or any of its sisters? Respectively, have you self-excluded yourself from any of them? 

I'm sorry to hear about this situation, but our team is here and will try to help you as best as they can. 

I hope it will turn out well.

I also hope for the best and I firmly believe that the money you won will be returned to you. 🤞

Well im losing my little faith I had. Looks like they will not respond like all brands of the Sarah casinos.

They simply dont care and will just continue frauding people.