3 år sedan
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Ovitoons Casino – generell diskussion
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3 år sedan
UNDVIKA DETTA KASINO FÖR ATT DET STÄNGER KONTOERNA PÅ DEN NÖJD UTAN EN RIKTIG SKÄL!
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1
3 år sedan
What happened? Have you played with a bonus?
1 år sedan
I made 4 deposits in this casino. After my last deposit on the 21st of September I managed to made a withdrawal of 50 euros. On the same day I sent my verification documents to the mail (support@universalslots.net, Ovitoons casino and username in reference/mail content) they told me in livechat. So far I didnt get a mail that I am verified and I didnt receive my withdrawal. After a couple of days I went into livechat and asked them about my verification and the withdrawal. This procedure I repeated every 2 days. Each time I got the same response: That I am not verified by now and that they inform the finance team to process my withdrawal as soon as possible. But 12 days are gone by now and nothing happens, so I write this review. Maybe you can help me to get my 50 euros.
Best regards
Sebastian
1 år sedan
Hi, if the casino keeps giving you the same information and your situation hasn't changed, we'll probably have to consider filing a complaint. We give casinos 14 days to resolve both withdrawal and KYC issues, but since you keep getting the same answer, I don't think it will go anywhere.
Anyway, here is a link where you can open a complaint here:https://de.casino.guru/beschwerden/alle
Also I noticed that players have already solved similar situations like yours, so you can also look at them here. Even the safety index is not great, so I would be just as cautious about depositing in this casino in the future.
Anyway, If something changes and you get a reply from the casino or if you get to the funds, would it be possible to inform us ? For now I wish you good luck.
1 år sedan
No way! Do you feel relieved? I certainly would. 😀
So, what do you plan now? Finding yourself a casino with a better safety index, maybe? 4,9 out of 10 is quite low for my taste,..
Hopefully, the casino management will work on that.
