Om undersökningar jag undersöker mycket längre än de säger

Jag skulle vilja veta varför de avbröt utan att ange anledningen och inte ens meddelade eller inte ens returnerade beloppet för att försöka göra det på ett annat sätt

Hello,

Just to make sure - you had played in the casino and some problem occurred, am I correct?

What's the matter, please? Where did you play?

Ja korrekt.

Mitt problem med att jag vann mer än 20 tusen är att jag ville ta ut summan och förutom att avboka utan anledning så minskade de mina uttag och returnerade inte summan till mig..😡😡

Kasinonamn SPINEGENIE CASINO

I see, am sorry for your trouble.

Well, allow me to ask you a few more questions to sort things out a bit:

Did you play with any bonus, please?

Have you asked the casino about this issue, please? I always suggest this as the first step.

Is there any maximum withdrawal limit associated with the payment option you opted for, please? I can see there is the max-week withdrawal limit set to the amount of €10,000 but I do not know in which currency your balance is.

Feel free to check it here.

Thank you very much.

This casino possesses a very good reputation so I would like to believe that we could be able to help you if needed.

Just check submitted complaints against this casino:

https://casino.guru/complaints/rejected

You would not find a single one other than two closed as "rejected" because these players stopped responding.

Ja, det ändrades också utan mitt samtycke, alltså 10 tusen per vecka och 20 tusen per månad

Jag har utskrifter av deras samtal med mig, som inte hade samlat in pengarna och skulle få vänta eftersom efterfrågan är stor

Och vad kan du förklara för mig om det, för det är allt jag har fått?

Well, I can't tell you if this is true, but I see it as a reasonable reaction.

Sadly, it happens. But I also like to say that you should always get the proper information and be regularly updated.

Would you be so kind as to provide this conversation in English, please? Sadly I can't speak Portugal.

As I already wrote, it happens. Some casinos do not even bother to let players know that the current demand is over their capabilities. 🙁