Oddze Casino – generell diskussion

Om du vill diskutera något relaterat till Oddze Casino – det kan vara spel, bonusar, betalningsmetoder, problem med ditt konto, ansvarsfullt spelande eller något annat – kan du göra det här.

Angående mitt klagomål blev jag helt enkelt blockerad utan någon förklaring, trots att jag hade 3300 euro utestående. Jag förstår det inte. Efter att ha kontaktat supporten fick jag ingen information om blockeringen. Jag har aldrig upplevt något liknande förut. Jag tror att de 3300 euron är borta. Jag tror att det här är bedrägeri eftersom jag inte har fått någon feedback angående orsaken till blockeringen. Kanske kan du göra något åt ​​det.

Tack på förhand för ditt svar.

Gerhard Berger

Hello.

The first thing I would recommend is opening a complaint on our website. From what I can see, you have not done that yet.

Our complaint team will review your case and try to help if there is anything they can do. Since you said that the casino closed or blocked your account without giving you a valid reason, I think it is important to look into the matter further.

I would also like to know why this happened, and our team will try to find out by contacting the casino.

Based on the live chat messages you shared, the replies were very general. They simply stated that it was an administrative decision, which is something casinos often say. However, there is usually a specific reason behind such a decision, even if they do not explain it to the player.

You also mentioned that you had winnings, and those were confiscated. That makes me wonder whether you were playing with a bonus, or if you have any idea what might have caused the account closure.

For example, did you complete the verification process, or were you ever asked to submit documents? It is possible that something went wrong during verification, but without more information, it is difficult to say what the actual reason might have been.