Maybe you calm down and try use your brain because this mrpunter is scam casino and because you people lost money, I give you proofs but you not support me but scam casino, this is very bad.
Yes you have your reviews, people go to trust pilot reviews and you see scam casino mrpunter because here you can lost your money
Maybe you calm down, I try help people, because Mrpunter is scam casino but you support this scammers, I sent you proofs
Also people go to trust pilot reviews not here and you see how big scam is mrpunter.
I suggest you focus your full attention on the complaint instead of this forum. If you believe a casino is a scam because you suspect they use bots or AI, I have very little to add. You have addressed us the very same way as the casino and I told you it was not appropriate. Calm down, and start acting reasonably, please.
Perhaps you did not notice, but we live in a world where AI is on the rise, which means that it gets more and more popular across the business. So no, bot chat does not prove the casino is a scam. This is getting very common, by the way.
Good luck with the complaint. Speaking of which, please accept the complaint timer - Branislav has more than 6 days to get back to you:
I also spotted a bit of explanation there, so I will add what is to be found in your complaint; perhaps it will help us all understand your concerns:
"THEY ROBBED ME AND LYE TO ME ALL THE TIME, LIVE CASINO IS A BIG FRAUD, IT NEVER PAID MY WINNINGS AND DIDN'T EVEN RETURN MY BET, THE FIRST TIME I HAD 5 POUNDS ON MY NUMBER, THE ENTIRE BET WAS 110 POUNDS AND I WON 180 POUNDS, IT SHOWN WINNING BUT THERE WAS NO MONEY, I REPORTED IT TO THE HELP DEPT. THEY LIED THAT THE MONEY WOULD BE IN MY ACCOUNT IN A MOMENT AND I NEVER RECEIVED IT, THEY ALSO SAID THAT I COULD STILL PLAY BECAUSE EVERYTHING WAS ALREADY WORKING AND THE OVERDUE MONEY WOULD BE IN A MOMENT, I PLAYED A SECOND TIME ONCE, A BET FOR 190 POUNDS, ON THE WINNING NUMBER I HAD 15 POUNDS AND I WON 540 POUNDS, IT SHOWS WINNING BUT THERE IS NO MONEY AND THE BALANCE IS 0, IT SHOWS THAT YOU WON BUT YOUR BALANCE IS 0 AND YOUR MONEY DISAPPEARS, BIG FRAUD, TALKING TO THE HELP DEPT IS A BIG FRAUD, THEY STILL LIE, THEY ROBBED ME, THIS CASINO SHOULD BE CLOSED."
So it is not about the chatbot, it seems.
Casino who use Chat bot or SI is shit casino, becouse you will always have problem.
BUT THIS CASINO MRPUNTER1.COM ROBBED ME , DO YOU UNDERSTAND? ROBBED ME , ROBBED ME MY DEPOSITS, NOT PAY ME MY WINNINGS, YOU HAVE ALL PROOFS! SO STOP TELL ME THIS ....! MRPUNTER1.COM IS SCAM !! PEOPLE LOOK I DID DEPOSITS, AND MRPUNTER1.COM SCAM CASINO NOT PAY MECMY WINNING AND ALSO ROBBED ME MY DEPOSITS!!!!
I think the bot topic is beyond reasonable debate.
Moreover, you keep YELLING the same statement over again. DO YOU UNDERSTAND??! - to use your own way of communicating with us.
Thus, I hope the complaint will help you.
I have the same problem. Its not normal.
I believe that you wrote about the issue with your account closure from your complaint. Right?
I am really sorry for the whole situation there, and I hope that our complaint team will be able to intervene.
The most important thing in such cases is to clearly state the reason for closing the account, and then the casino should react immediately whenever it is due to gambling issues, of course.
Have you done so, if you don't mind me asking?🙏
Yes i did that a couple times true mail and chat. But still my account is open. They really dont care…
In this case, it is really irresponsible of the casino to do such a thing and still keep it open.
Our complaint team will do whatever it takes to help you out. 🤞
they react yesterday on my mail, but still my account is open. Such a bad thing. Yes I hope so! I send al the prove of mail and chat (I have screenshot’s of it) to kristina.s@casino.guru
Good on you that you have sent it all to your complaint specialist. It is very important proof, which will be used in your case in order to resolve it in the best way for you.
Hold on, please, and keep us updated.
yes I hope they gonna take there responsibility and give me back my money. My account is still open and they don’t reply my emails anymore 🙁 I think they hope I will deposit more.
Hello, Romi is about to leave for vacation, so let me make you a company from now on. 🙂
As far as I can say, I do not completely understand the casino approach, since it appears you informed them pretty well...
With any luck, they will realize that as the complaint goes on.
Hello, yes I send them so much emails and contact the chat also, I don’t understand what they are doing to players that say they have a gambling problem. They taking advantage of them by letting the account open. I never had this by any other casino and believe me I played a lot.
I understand it feels weird or rather insecure, so submitting the complaint was a good shot. Of course, I do not have to say to avoid further deposits or any other activity—you said that earlier.
With all honesty, I don't know what to think about that.
I don’t understand what you mean? Translate makes it weird 🙈
Don't worry with that. 🙂
I was trying to support you. Additionally, I want to express that I simply do not understand why the casino did not close your account at the time of your request.
Ah yeah thanks for the support. I can only think of 1 reason and that is that I spend a lot of money from juli 2024 on the casino, I really think they do it on purpase because they also see that I’m addicted. I don’t understand why else
The thing is that the moment someone mentions a gambling problem, all market strategies must stop and the account must be closed as soon as possible. Even if you were the top-tier client, the casino must respond to urgent requests properly.
I totally agree on that. That is how they have to handle at that moment. I really find that they have to take their responsibility that they make a mistake here and give me back my money from the moment I ask for account closure. How many time does it takes normaly before you get contact with casino’s if you received a complain?
Gratis professionella utbildningskurser för onlinecasinoanställda inriktade på bästa branschpraxis, förbättring av spelarupplevelsen och ett rättvist förhållningssätt till spelande.
Ett initiativ vi har lanserat med målet att skapa ett globalt system för självavstängning, som gör det möjligt för sårbara spelare att blockera sin åtkomst till allt onlinespel.
