Mr Green Casino – generell diskussion

Om du vill diskutera något relaterat till Mr Green Casino – det kan vara spel, bonusar, betalningsmetoder, problem med ditt konto, ansvarsfullt spelande eller något annat – kan du göra det här.

Att spela på Mr Green brukade vara roligt. Nu har jag väntat på ett uttag i över två månader! Under den tiden fick jag två mejl från supporten, och det senaste var för tre veckor sedan. Hälften av beloppet betalades ut utan problem. För den andra hälften var jag plötsligt tvungen att verifiera mitt bankkonto. Jag skickade flera mejl och frågade om det. Än idag har jag inte fått något svar. Det var sista gången jag någonsin kommer att spela där.

Waiting more than two months for a withdrawal is certainly far too long, especially when the casino has already paid out half of the amount and has barely communicated with you since then.

Verifying your bank account is not unusual, but the casino should clearly explain what documents are required and keep you informed about the process.

Could you please clarify whether you have already submitted the requested bank verification documents, or are you still waiting for the casino to explain what exactly they need?

Considering how long this has been going on and the lack of communication, I would definitely recommend submitting a complaint with our team if you haven't already. Hopefully, we can help clarify what is holding up the remaining payment.

Jag skickade in de begärda dokumenten den 22 september. Jag fick ett svar där det stod att de hade vidarebefordrats till ansvarig avdelning. De sa att de skulle kontakta mig igen efter granskning. Detta har inte hänt än idag. Jag har redan lämnat in ett klagomål här, men fick veta att de inte kunde hjälpa mig ytterligare.

Thanks for clarifying.

So you submitted the requested documents on September 22nd, received confirmation that they had been forwarded for review, and you still haven't received any further response. Considering how long this has already been going on, I understand why you're frustrated.

Since your complaint with us has already been reviewed and you were informed that our team could not assist further, unfortunately we can't change that outcome from the forum side.

At this point, I would continue contacting the casino in writing and ask for a clear status update on the verification and withdrawal. If they continue to remain unresponsive, you may also consider escalating the matter to the relevant regulator or ADR body for your jurisdiction.

I hope they finally provide you with a proper explanation soon.