Well, the casino should follow the decision of the licensing authority, but also according to some players, the MGA is not what it used to be.
Anyway, they probably need more time to decide in your case, because I imagine it's not the only one they're dealing with. But how long exactly it might take I would rather not even guess.
So the only thing we can do in this situation is to be patient and wait and see what the MGA comes up with.
I wish you the best of luck. ☘️
Hello. Jaro
It's been a long time.
We would like to inform you that this incident has been resolved today.
In conclusion, they moved to settle the transaction within a week of contacting MGA.
just···
An error also occurred with other payment methods, so I exchanged payment methods with me and the problem was resolved today.
It appears that Vega has been removed from the site as it is no longer usable.
Match Better also failed, so I think anyone reading this should avoid it.
I wonder if I won't be able to use anything other than credit cards and banks if I don't fix the site's system...
It took over 5 months...
I think it would be better to contact MGA rather than MADRE for similar incidents as MGA is also aware of the issue. In the end, I did not receive any contact from MADRE...
I am very glad that your situation has finally been resolved. It took a long time but when the end is good everything is good. I know it leaves a bitter taste and you know where you won't be playing and who you probably won't contact when something comes up. The MGA dealt with you quite promptly and I didn't expect that to be honest.
So I firmly believe that nothing like this will happen again and everything will be fine in the future.
Good luck to you.☘️
Hi Jaro
Thanks for the advice.
It was quite a pain to send emails to people who didn't reply, but I now have all the evidence of "no reply" so I'm glad I followed your advice even though it was a pain.
I would like to thank all the members of "CSINO GURU" who consulted with me.
As for the MGA, perhaps it worked out well because it was this particular case.
Their duties are solely to collect taxes and supervise.
1) The casino clearly stated that they would pay, and the dispute itself was only over "non-payment."
2) MADRE, the lawyer who should have handled the case according to the MGA's explanation, accepted the case, but never contacted the player.
These points may be key points.
Both were subjects that should have been supervised by MGA, as they were licensed by MGA...
The MGA can easily solve the "unpaid promised payments" problem that casino chains often have.
The MGA also collects casino taxes, so the government has the right to demand the records... so any lies about casino payments will be exposed.
The MGA has the right to see the books
That's what I personally think.
As you say, it may be difficult to mediate a dispute from the very beginning.
It's great to see the efforts paid off and I'm also quite shocked at was MGA who resolve the matter.
Surely this story of yours is an addition for others who may face similar problems. I just hope the MGA will remain as active though. 😀
Even though I hope you will never suffer another complication, it will be a pleasure to see you around on the forum.
Gratis professionella utbildningskurser för onlinecasinoanställda inriktade på bästa branschpraxis, förbättring av spelarupplevelsen och ett rättvist förhållningssätt till spelande.
Ett initiativ vi har lanserat med målet att skapa ett globalt system för självavstängning, som gör det möjligt för sårbara spelare att blockera sin åtkomst till allt onlinespel.
