Hello, if I may say a few things, Safety Index has nothing to do with TP reviews because, on TP, anyone can post almost anything; those experiences are not verified.
However, we are talking about your situation now and since the casino review has not been completed, I guess it won't help much. In our system, though, it says "questionable."
In the end, CG ratings are also based on players' complaints, hence directly investigated. To be honest with you, I would not bother with the Safety Index just now. The complaint instead will show us more.
I understand this uncertainty must be very trying; on the other hand, this is hardly the end. Things still can improve.
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