3 dagar sedan
Kan ett kasino som jag är självutesluten från vägra att ge mig en kopia av de samtal jag haft med en av deras agenter (som inte längre arbetar med dem) där jag tydligt indikerar mitt spelberoende?
Automatiskt översatt:
Live Chat Begäran
igår
I believe that if it is needed as evidence, they should provide it, of course.
May I ask if it is needed in some of your complaints here on our website?
igår
Ja det är nödvändigt för klagomålet mot rokubet
Automatiskt översatt:
igår
You know the casino can refuse anything.
The point is whether the explanation provided makes sense or whether they just don't want to cooperate in general.
Some casinos even say they can't provide chat transcripts; in some cases it is really a sort of platform issue, especially if your account is already closed and the person has left the company.
It is sad you did not capture a screenshot. 🙁
igår
Och faktiskt säger de till mig att de inte kan förse mig med utskrifterna, de vägrar ge mig dem för att det finns bevis mot dem, så det finns inget jag kan göra alls?
Automatiskt översatt:
4 timmar sedan
I understand the casino said they can't provide the transcript. I believe I already added another insight to it.
As far as I can see, you are convinced the casino refuses instead of technically not being able to provide it. Ok, I have no reason to oppose your opinion.
To form my own though, could you tell me how exactly you were told that the transcript is not available?
In any case, I don't think there is much you can do.
Out of curiosity, I spotted many recently opened complaints, and all seem to be related to the same matter. Is that so? Well, every time you intend to self-exclude in a casino, always capture a screenshot of your formal request, especially if you mention gambling issues.
