Live Chat Begäran

Kan ett kasino som jag är självutesluten från vägra att ge mig en kopia av de samtal jag haft med en av deras agenter (som inte längre arbetar med dem) där jag tydligt indikerar mitt spelberoende?

I believe that if it is needed as evidence, they should provide it, of course.

May I ask if it is needed in some of your complaints here on our website?

Ja det är nödvändigt för klagomålet mot rokubet

You know the casino can refuse anything.

The point is whether the explanation provided makes sense or whether they just don't want to cooperate in general.

Some casinos even say they can't provide chat transcripts; in some cases it is really a sort of platform issue, especially if your account is already closed and the person has left the company.

It is sad you did not capture a screenshot. 🙁

Och faktiskt säger de till mig att de inte kan förse mig med utskrifterna, de vägrar ge mig dem för att det finns bevis mot dem, så det finns inget jag kan göra alls?

I understand the casino said they can't provide the transcript. I believe I already added another insight to it.

As far as I can see, you are convinced the casino refuses instead of technically not being able to provide it. Ok, I have no reason to oppose your opinion.

To form my own though, could you tell me how exactly you were told that the transcript is not available?

In any case, I don't think there is much you can do.

Out of curiosity, I spotted many recently opened complaints, and all seem to be related to the same matter. Is that so? Well, every time you intend to self-exclude in a casino, always capture a screenshot of your formal request, especially if you mention gambling issues.

Så kasinot gick först med på att förse mig med konversationerna, till och med skicka några skärmdumpar till mig, men efter att ha sett den kränkande delen ändrade de sin historia och berättade att de inte längre kunde ge mig chattarna, så jag skickar skärmdumparna till dig.

I don't see you have any pending complaints against Rokubet, though.

So, whom would you like to send the screenshots as you said, please? Or am I missing something here?

Really? That's a very intriguing course of events. Has the casino employee told you so?

Please ensure the screenshots will be provided to the complaint handler.

May I finally know which casino we are talking about, please? Just in case you could use a direct link to the proper complaint. Might certainly be handy.

Tyvärr accepterade du inte mitt klagomål för datumen, vi pratar om Rokubet casino

Okay, now I understand.

I can see that your complaint was rejected due to the fact that it was an old case, and unfortunately our team wouldn't be able to intervene now.

I'm really sorry that we couldn't be of any help with this casino anymore.