1 år sedan
Om du vill diskutera något relaterat till Li.bet Casino – det kan vara spel, bonusar, betalningsmetoder, problem med ditt konto, ansvarsfullt spelande eller något annat – kan du göra det här.
Li.bet Casino – generell diskussion
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1 år sedan
Deposited 100 GBP won 190 GBP, here to document withdrawal process to help future players.
Day 1 - Cancelled and asked to fill in profile completed and withdrawal requested again.
1 år sedan
Hello.
Thank you for doing this, for sure.
May I ask if the whole verification process is now completed, please?
We will wait for more updates from you here.
1 år sedan
Hi Romi
Not been asked to complete any verification.
Day 2 - Checked my account to see my money back in my balance, accused of pressing rollback to balance by the chat team which I never did. Requested withdrawal again.
1 år sedan
Ok, so the casino believes you canceled the withdrawal on your own, however, you did not. That's not a a good sign at all. Hope to see more positive feedback tomorrow.
1 år sedan
Thank you
No more updates yet beginning to worry now that I will never see my £190.
1 år sedan
Well, let me be the optimistic one here. Its Safety Index is not that bad, so perhaps the situation is also not dire.
Do you have any optional payment preferences you could use?
1 år sedan
Hi Radka,
They tried to pay out but it didn’t go into my bank account. They are now investigating, any idea?
thank you
1 år sedan
So, which one are you going to try, tough?
It is good they offered more options, I believe. Don't you think so?
1 år sedan
Hi Romi
still awaiting details from them.
no sign of them reattempting payment as of yet very poor experience.
1 år sedan
How long has it been now exactly, and which payment method did you use at the end?
1 år sedan
This has now been going since last Friday 15th of March.
Second withdrawal has now failed and next they’re saying I can try a VISA card instead of Mastercard but funds haven’t been returned my balance yet.
33 emails so far to try and get this sorted, customer service is terrible they are extremely slow.
12 månader sedan
In this case, I would really suggest you submit a complaint here so our team can intervene. It must be surely frustrating to go around in circles. Right?
Here's the link where you can do so.
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