Lanista Casino – generell diskussion

Om du vill diskutera något relaterat till Lanista Casino – det kan vara spel, bonusar, betalningsmetoder, problem med ditt konto, ansvarsfullt spelande eller något annat – kan du göra det här.

Hej där.

Jag har ett väntande uttag från lanista1.com. När jag försökte komma åt mitt konto idag står det att det är under granskning. De sa att kontot har blockerats administrativt. Jag skriver från Spanien. Vad kan jag göra? Tack.

Hi there,

I'm sorry you had such an experience. The way I understand it, you have no idea why the account has been restricted. Frankly, the administrative decisions are more or less designed not to say anything concrete...

Just a question please, is your account blocked due to an ongoing review, or has the review concluded and now the account is restricted, please?

In the first scenario, I'd say we have to wait for the conclusion. In the other situation, we can try to find out the reason.

What do you think?

Hej.

Först stod det "konto under granskning", men kundtjänsten sa att det hade spärrats. De har fortfarande inte krediterat mitt saldo på 101 euro.

Hälsningar

Hello, just to make sure I understand correctly, are you still able to log in to your account even though customer support told you that it has been suspended?

To me, those are two different situations. If your account were actually suspended, I would expect you not to be able to log in at all. On the other hand, if your account is simply under review, you may still be able to access it, but the casino could temporarily restrict certain actions, such as making withdrawals, while they complete their checks.

Of course, it would be best to know exactly what they are reviewing. Unfortunately, in situations like this, casinos usually do not tell the player much, if anything, until the review is complete.

I have two questions, how long has your account been under review?

You also mentioned that €101 was not credited to your balance. Does that mean you made a deposit and the funds never appeared in your casino account, or were you trying to withdraw €101 and the withdrawal was not processed?

God morgon.

När jag försöker logga in står det "konto under granskning". Men det viktiga är att de har dragit tillbaka mitt saldo och det finns tillbaka på mitt konto.

Men jag kan inte komma åt det. Jag förstår inte varför de gör det. Att sätta in pengar och spela är inga problem alls, men att ta ut dem måste bero på att de inte gillar det.

Hälsningar och tack

Okay, do you know why your account is under review? Has the casino given you absolutely no explanation and you only see this message displayed on your account?

I would probably give it some time for now, but if it continues for a longer period and the casino doesn't get back to you, I would definitely come back here and let me know. We can then try to help you by opening a complaint.

Hej bra.

Kontot är fortfarande under granskning, och jag kan inte komma åt det.

De gav ingen anledning till att avbryta det. Men ja, jag kunde åtminstone ta ut mitt saldo.

Tack så mycket

Okay, just so I can clarify everything, do you no longer have any money in your casino account because the casino paid it out to you? Or do you still have the €101 in your account?

Hej.

Kasinot har redan betalat tillbaka pengarna jag hade där, och jag kan inte komma åt kontot.

Tack så mycket

That is the most important thing. 🙂

Hope also your account will be up in the meantime.

If not, you will have to find other casino I believe.